Customer Profile

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Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.
Related to Customer Profile: Business Process Management, Document Management, Forms Management, Workflow Management, BP Logix, Inc.
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.
Related to Customer Profile: Business Process Management, Document Management, Forms Management, Workflow Management, BP Logix, Inc.
Jasper Seating, an Indiana (US)-based manufacturer of wood furniture products, faced intense pressure from Asian imports, rising raw material prices, and a shortage of skilled labor. But the company achieved significant business improvements after implementing the Made2Manage Enterprise Business System in 2003. These results included expansion into new markets, and a 25 percent increase in revenue over a two-year period.
Related to Customer Profile: Enterprise Resource Planning (ERP), Inventory Management, Consona/Made2Manage Systems, Furniture and Related Product Manufacturing, Management of Companies and Enterprises
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs), realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through just-in-time material availability. The improved quality of information and improved flow of product through the plant has even resulted in revamped employee morale and job satisfaction.
Related to Customer Profile: Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Consona/Made2Manage Systems, Information, Mining, Mining (except Oil and Gas), Support Activities for Mining
Chemtech, a plastics injection molder, experienced doubled sales, achieved a 99.7 percent on-time delivery rate, and generated time savings and process efficiencies after implementing DTR Plastics ERP. In fact, after running this application for seven years, they were winning new clients as a result of being able to handle more demanding orders, and provide more comprehensive documentation.
Related to Customer Profile: Enterprise Resource Planning (ERP), Workflow Management, Consona/Made2Manage Systems, Manufacturing, Plastics and Rubber Products Manufacturing
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.
Related to Customer Profile: Accounting and Financial Management, CHAMPS Inc., Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.
Related to Customer Profile: Asset Management, Computerized Maintenance Management System (CMMS), Enterprise Asset Management, CHAMPS Inc., Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Based in Cleveland, Ohio (US), Fuserashi International Technology, Inc. is a manufacturer of precision nuts, bushings, inner metals, piston blanks, and specialty cold-formed steel products. The company achieved significant return on investment within the first two years of using the Made2Manage Enterprise Business System. In fact, as revenue climbed, F.I.T. made a name for itself as a quality benchmark leader.
Related to Customer Profile: Enterprise Resource Planning (ERP), Inventory Management, Supply Chain Management (SCM), Consona/Made2Manage Systems, Management of Companies and Enterprises
As one of North America?s premier producers of duck products, Maple Leaf Farms knew the importance of delivering fresh, quality goods to its customers. But in order to streamline its manufacturing, shipping, and reporting processes, it would need to invest in an enterprise resource planning (ERP) solution. Since implementing ERP, the company has profited from greater inventory control and improved customer service.
Related to Customer Profile: Enterprise Resource Planning (ERP), Inventory Management, Lean/Flow Manufacturing, Manufacturing Management, Networking, Operating System, Process Manufacturing, Product Information Management (PIM), Quality Management, Shipping and Receiving, VAI, Food Manufacturing, Manufacturing, Wholesale Trade
For hearing aid manufacturers, it?s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.
Related to Customer Profile: E-commerce, VAI
Engraving materials supplier Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that fulfilling its promise of next-day shipping was priority number one. But an outdated enterprise resource planning (ERP) system was preventing Johnson from realizing that goal. Learn about the solution the company chose to integrate its entire multiwarehouse operations.
Related to Customer Profile: Enterprise Resource Planning (ERP), VAI
An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank?s growth. The bank?s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how.
Related to Customer Profile: Business-to-Consumer Web Sales, Enterprise Resource Planning (ERP), Job Scheduling, Management Practices, Project and Process Management, Strategy, Tidal Software, Finance and Insurance
BEGA-US, designer and manufacturer of a broad range of lighting products, was looking to replace its disparate accounting systems with a modern enterprise resource planning (ERP) package that could seamlessly integrate all departments and reduce processing and development times. Find out how VAI?s S2K helped BEGA improve operating efficiency, streamline data management, and reduce order-to-shipment times.
Related to Customer Profile: Enterprise Resource Planning (ERP), VAI (Vormittag Associates)
Office supply companies face stiff competition and know that on-time, next-day delivery is imperative to survival. Distributors of any size need accurate inventory data, but when the firm is a large office supplier offering 50,000 items, this need becomes non-negotiable. Find out how one company overcame such challenges as maintaining inventory, tracking sales and commissions, and guaranteeing next-day delivery.
Related to Customer Profile: Distribution and Warehousing, Enterprise Resource Planning (ERP), VAI
As noted, attaining success with realtime offer management depends on timely access to customer information, including customer profile, product preferences, psychographics, order history, and more.
Related to Customer Profile: Customer Relationship Management (CRM), Customer Service and Support, Field Sales, Field Service Management, Marketing Automation, SAP
 
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