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Customer Success



" Source : Sage Resources Related to Case Study: Hauser Chocolatier : Sage Group (Wikipedia) CRM (Wikipedia) Case Study: Hauser Chocolatier Customer Success is also known as : customer success program , cpr , best practices for customer success
Related to Customer Success: Accounting and Financial Management, Enterprise Resource Planning (ERP), Manufacturing Management, Process Manufacturing, Production Planning, Sage
For years, Sage MAS 90 ERP served Metrolina Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive warehouse management solution (WMS), to incorporate materials requirement planning (MRP) procedures and radio frequency identification (RFID) for better planning and control. Metrolina discovered Sage MAS 500 had the MRP software it needed. Learn more.
Related to Customer Success: Material Requirements Planning (MRP), Production Planning, Radio Frequency Identification (RFID) Tracking, Tracking, Warehouse Management System (WMS), Sage
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen weeks.
Related to Customer Success: Enterprise Resource Planning (ERP), Process Manufacturing, SAP, Machinery Manufacturing
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application?and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent.
Related to Customer Success: Accounting and Financial Management, Business Intelligence (BI), Communications Management, Communications, Infrastructure, and Transportation Planning, Customer References, Customer Relationship Management (CRM), Customer Service and Support, Data Center Equipment, Electronic Distribution and Storage, Equipment Maintenance, Facilities Management, Field Service Management, IT Asset Management (ITAM), Sales Force Automation (SFA), Technology Tools and Methods, SWsoft, Information, Manufacturing
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered its field sales team with a system it can access while on the road.
Related to Customer Success: Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Maximizer Software, Fabricated Metal Product Manufacturing, Manufacturing
As a leader in x-ray analytical instrumentation and software, PANalytical?s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown?making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.
Related to Customer Success: Enterprise Resource Planning (ERP), QAD, Computer and Electronic Product Manufacturing, Manufacturing
Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough stock to meet production needs, it always ordered extra raw materials?just in case. To reduce costs and improve inventory control, Superior chose an enterprise resource planning (ERP) and mobile wireless inventory system?and since its implementation has realized 98 percent accuracy in inventory.
Related to Customer Success: Bill of Material Management (BOM)/Configuration Management, Enterprise Resource Planning (ERP), Formula/Recipe, Inventory Management, Location and Lot Control, Material Management, Operating System, Process Manufacturing, Product Data Management (PDM), Production and Supply Planning, Supply Chain Management (SCM), Supply Chain Optimization, Transportation Management System (TMS), BatchMaster Software Inc, Food Manufacturing, Miscellaneous Manufacturing
Raining Rose, maker of body care products, started as a family hobby back in 1996. Since then, business has soared?making it one of the fastest growing companies in the US. In 2004, however, it faced serious challenges related to this rapid growth; poor inventory control was affecting customer service. But since deploying an enterprise resource planning (ERP) system, it has seen vast improvements in inventory accuracy.
Related to Customer Success: Enterprise Resource Planning (ERP), Lean/Flow Manufacturing, Location and Lot Control, Manufacturing Management, Networking, Operating System, Process Control (HMI-SCADA), Process Manufacturing, Product Information Management (PIM), Production and Supply Planning, Supply Chain Optimization, BatchMaster Software Inc, Manufacturing, Miscellaneous Manufacturing, Retail Trade, Wholesale Trade
For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it was using to maintain its inventory had to go. With an integrated enterprise resource planning (ERP) system, however, Madison has been able to reduce its inventory by 15 percent.
Related to Customer Success: Demand Management, Enterprise Resource Planning (ERP), Inventory Management, Manufacturing Management, Networking, Operating System, Process Manufacturing, Product Information Management (PIM), Production and Supply Planning, Supply Chain Optimization, BatchMaster Software Inc, Manufacturing, Miscellaneous Manufacturing, Plastics and Rubber Products Manufacturing, Retail Trade, Wholesale Trade
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.
Related to Customer Success: Accounts Receivable (A/R), Communications, Infrastructure, and Transportation Planning, Job Costing, Time, Billing, and Invoicing, BQE Software, Architectural, Engineering, and Related Services, Specialized Design Services
Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such, employees faced ever-increasing workloads. To ease the load, SHPS implemented AnyDoc?s optical character recognition (OCR) solution and drastically reduced labor costs.
Related to Customer Success: Accounting and Financial Management, Accounts Payable (A/P), Benefits Administration, Forms Management, Health and Safety Management, Scanning, Third Party Benefits Administration, AnyDoc Software, Inc., Credit Intermediation and Related Activities, Insurance Carriers and Related Activities, Securities, Commodity Contracts, and Other Financial Investments and Related Activities
PSCU Financial Services mediates disputes between its customers and their credit card companies. Many of these disputes require multiple pages of documentation as evidence?which need to be scanned. Its scanning process was draining its resources and PSCU knew it was time to get automated. Since deploying OCR for AnyDoc (an optical character recognition solution), PSCU has realized an annual savings of $125,000 (USD).
Related to Customer Success: Credit and Collections, Documentation, Forms Management, Scanning, AnyDoc Software, Inc., Credit Intermediation and Related Activities, Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Soudronic AG?s incoming order confirmations were getting out of hand and finding misfiled critical documents was increasingly laborious. Before implementing OCR for AnyDoc, documents were printed and filed in binders, together with supporting documentation. With AnyDoc?s optical character recognition solution, Soudronic can retrieve its documents more quickly, and its labor and storage costs have been reduced.
Related to Customer Success: Accounts Payable (A/P), Accounts Receivable (A/R), Communications, Infrastructure, and Transportation Planning, Discrete Manufacturing, Engineer-to-Order (ETO), Forms Management, Manufacturing Management, Process Manufacturing, Scanning, Technology Tools and Methods, AnyDoc Software, Inc., Machinery Manufacturing, Manufacturing
Aon Corporation?s business is part of a highly regulated industry that maintains strict licensing requirements. With these constantly changing requirements, the company realized its outdated procedures and processes were no longer adequate and that a learning management system (LMS) was what it needed. The company turned to Cornerstone OnDemand for help, and since adopting LMS, Aon has achieved 100 percent compliance.
Related to Customer Success: Compliance Management, Compliance Management/Sarbanes-Oxley Compliance, Content Management, Contingent Workforce Management, Human Capital Management (HCM), Learning Content Management System (LCMS), Learning Management System (LMS), License Management, Regulatory and Compliance, Risk Management, Workforce, Cornerstone OnDemand, Finance and Insurance, Insurance Carriers and Related Activities
The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn?t realize was that the company?s solution could also address its disaster recovery needs. By combining two storage technologies?creating a common storage area network (SAN)?the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs.
Related to Customer Success: Data and Application Distribution, Data Center Equipment, Data Management and Analysis, Electronic Distribution and Storage, Network Management, Networking, Operating System, Storage Area Network (SAN), LeftHand Networks, Finance and Insurance, Information, Manufacturing
 
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