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Customer Support



A smart client built with Windows® Forms gives customer support personnel a responsive application that is easy to deploy and update. A Web portal built with ASP.NET Web Forms gives authorized customers access to the same records as customer support sees internally.
Related to Customer Support: Customer Relationship Management (CRM), Epicor, Professional, Scientific, and Technical Services
By integrating your customer support, defect tracking development, and knowledge management systems, your business will benefit from improved customer satisfaction and retention, as well as increased staff productivity.
Related to Customer Support: Channel Management, Contact Management (CM), Customer Service and Support, E-CRM, Help Desk and Call Management, Knowledge Base Management, Marketing Automation, Partnership Management, Sales Force Automation (SFA), Workflow Management, Soffront Software, Finance and Insurance, Information, Manufacturing
A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience.
Related to Customer Support: Business Process Automation, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Knowledge Management and Collaboration, PhaseWare
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed?and within the first month of going live, saw a 300-percent return on investment. Learn more.
Related to Customer Support: Business-to-Consumer Web Sales, Distribution and Warehousing, E-commerce, Electronic Bill Presentment and Payment (EBPP), Electronic Catalog Management, Inventory Analysis and Planning, Inventory Management, Everest Software Inc.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.
Related to Customer Support: Call Center, Call Processing, Customer Relationship Management (CRM), Customer Service and Support, Help Desk and Call Management, Interactive Voice Response System (IVR), IT Infrastructure, Telephony, InsideCRM
An electronic commerce application adds lot of value to business models and helps overall growth in the different areas of business, business management, tracking, and customer support.
Related to Customer Support: Radio Frequency Identification (RFID), Radio Frequency Identification (RFID) Tracking, Ficus Computer Engineering, Inc., Computer and Electronic Product Manufacturing, Professional, Scientific, and Technical Services
A true CRM vendor should have pre-integrated sales, marketing, and customer support.
Related to Customer Support: Customer Relationship Management (CRM), Marketing Automation, Software Selection, Salesboom Inc., Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
name = TEC_WP; A Customer Success Story: Real-Time Remote Workforce Enablement by SWsoft --> Email this to a friend View More Related Papers Receive White Paper Updates Case Study Description Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team.
Related to Customer Support: Accounting and Financial Management, Business Intelligence (BI), Communications Management, Communications, Infrastructure, and Transportation Planning, Customer References, Customer Relationship Management (CRM), Customer Service and Support, Data Center Equipment, Electronic Distribution and Storage, Equipment Maintenance, Facilities Management, Field Service Management, IT Asset Management (ITAM), Sales Force Automation (SFA), Technology Tools and Methods, SWsoft, Information, Manufacturing
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.
Related to Customer Support: Call Center, Communications, Infrastructure, and Transportation Planning, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Electronic Distribution and Storage, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Middleware, Mobile Computing, Networking, Supply Chain Management (SCM), Systems Integration, Web Authoring, Consona, Finance and Insurance, Information, Manufacturing, Retail Trade
But just as important is your need to define your company requirements in sales force management, marketing management, customer support, and analytics.
Related to Customer Support: Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Decision Making, Enterprise Resource Planning (ERP), Marketing Automation, Sales Force Automation (SFA), Software Selection, Vendor Guru
In most companies, sales, engineering, and marketing often use separate systems—causing communication gaps in customer support.
Related to Customer Support: Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, IT Infrastructure, Marketing Automation, Networking, Operating System, Sales Force Automation (SFA), Soffront Software, Finance and Insurance, Information, Manufacturing
In 2001, we completed more than 6,000 Six Sigma projects “At the Customer, For the Customer,” meaning we literally took Six Sigma to our customers, working on very specific projects with them at their sites” Jeff Immelt - GE Chairman & CEO, GE 2001 Annual Report Parting Thoughts So as your organization thinks about account management and relevant metrics it is important to review where you are at and what your
Related to Customer Support: Business Intelligence (BI), Business Performance Management (BPM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Oco, Inc
If you?ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you?re considering Saleslogix for your new CRM solution, you?ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.
Related to Customer Support: Best Practices, Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Sales Force Automation (SFA), Software Asset Management, Software Configuration Management (SCM), Software Selection, Strategy, Sage
It?s a simple idea: get a better understanding of your customers? wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.
Related to Customer Support: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, ROI and Success Measurement, Sales Force Automation (SFA), Strategy, SAP
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization?s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.
Related to Customer Support: Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Consona, Information, Manufacturing, Professional, Scientific, and Technical Services, Retail Trade
 
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