Mindshare Technologies, the leading provider of real-time, automated customer feedback solutions weighed in today with the following point of view on how service companies can weather a recession. What not to do during a recession Do not follow the cost-cutting crowd (e.g. those who cut not only “corporate fat” but also “muscle”).
Related to Customer: Customer Relationship Management (CRM), Customer Service and Support, Technology Tools and Methods, Mindshare Technologies
Numerous studies have shown that the cost to acquire a new customer is five to ten times the amount of retaining an existing customer.
Related to Customer: Customer Relationship Management (CRM), Mindshare Technologies
“I was in awe when senior-level management asked us to bring our inventory levels down by 25 percent, and we were actually able to do so without affecting our customer service levels because of Demand Solutions.
Related to Customer: Demand Management, Forcasting and Planning, Forecasting, Inventory Analysis and Planning, Inventory Management, Production and Supply Planning, Supply Chain Event Management, Supply Chain Management (SCM), Demand Solutions
For example, for just one customer, an end user may be located in one geographical region, a machine integrator in another, and a decision maker in a third. A sale to such a company could involve three different independent sales reps.
Related to Customer: Manufacturing Management, Production and Supply Planning, SAP, Manufacturing
However, truly progressive companies recognise that the only way to cement their success is to ensure that every interaction creates an outstanding customer experience.
Related to Customer: Call Center, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Consona, Information, Manufacturing, Professional, Scientific, and Technical Services, Retail Trade
common "a deluge of prospect and customer data idling somewhere in the organization waiting to be monetized. Most likely the similarities end there. The accuracy, depth, and accessibility of data are as varied as the products and services offered by B2B organizations. The use of this data is what separates successful organizations from those who go bankrupt.
Related to Customer: Customer Relationship Management (CRM), Marketing Automation, Sales Force Automation (SFA), Vtrenz Inc., Professional, Scientific, and Technical Services
Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it sales, service, or marketing. 25 industries to achieve excellence in all aspects of customer relationship management.
Related to Customer: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, ROI and Success Measurement, Sales Force Automation (SFA), Strategy, SAP
"Oncontact Software is a leading provider of customer relationship management (CRM) solutions for mid-market companies. Oncontact is dedicated to providing mid-market companies with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects.
Related to Customer: Customer Relationship Management (CRM), Decision Making, Software Selection, Oncontact Software, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
" Source : Sage Resources Related to Case Study: Hauser Chocolatier : Sage Group (Wikipedia) CRM (Wikipedia) Case Study: Hauser Chocolatier Customer Success is also known as : customer success program , cpr , best practices for customer success , customer success stories , analysis customer success
Related to Customer: Accounting and Financial Management, Enterprise Resource Planning (ERP), Manufacturing Management, Process Manufacturing, Production Planning, Sage
"It is a challenging time to be a customer centric company when every experience counts. But there is good news: Consona CRM products can help. Built on the foundation of two world-class solutions, formerly Onyx and KNOVA, Consona CRM offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products and services,
Related to Customer: Business Performance Management (BPM), Customer Relationship Management (CRM), Data Management and Analysis, Consona, Finance and Insurance, Information, Professional, Scientific, and Technical Services, Real Estate and Rental and Leasing
ScotiaMcLeod financial advisors specialize in helping individuals and small business customers plan financial solutions for trusts, estate planning, borrowing and banking services. ScotiaMcLeod has more than 800 financial advisors working in 84 branches across the country. According to Chris Carter, Associate Director and Branch Manager for ScotiaMcLeod North Vancouver office, the financial services sector is a people-driven business where customer service is critical to success.
Related to Customer: Customer Relationship Management (CRM), Maximizer Software, Professional, Scientific, and Technical Services
A strong brand can help achieve price premiums, promote customer retention, and attract top talent to the workforce. Yet in times of economic instability there is a temptation for companies to trim costs around efforts such as brand building. Downturns, however, can actually present tremendous opportunities to grow brand strength customer buying habits change, there is often competitive consolidation, and new markets open.
Related to Customer: Brand Management, Customer Relationship Management (CRM), Sales and Marketing, SAP
On the customer service side, the Workflow process can be described similarly. Workflow can deliver standardized responses to customers, provide the ability for your company to deliver on promised service levels, offer customized support, and enable self service.
Related to Customer: Customer Relationship Management (CRM), Hosting Services, Sales and Marketing, Sales Force Automation (SFA), Entellium, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
For many successful companies, creating a customer-focused business strategy was the first step. Learn how leadership and customer relationship management software can help breed corporate success.
Related to Customer: Manufacturing Management, SoftBrands, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
These customers depend on Metrolina Greenhouses for accurate replenishment. "There are no second chances in this industry," explains Childers. "We need to have our plants in our customers" hands for prime growing and selling seasons.
Related to Customer: Material Requirements Planning (MRP), Production Planning, Radio Frequency Identification (RFID) Tracking, Tracking, Warehouse Management System (WMS), Sage