IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.
Related to Itil V3: Archival and Disaster Recovery, Asset Management, Business Intelligence (BI), Collaboration and Groupware, Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Customer Relationship Management (CRM), Data Management and Analysis, Database Management System (DBMS), Development, Electronic Distribution and Storage, IT Asset Management (ITAM), IT Infrastructure, IT Monitoring and Management, Managed Data Network Services, Networking, Operating System, Sales Force Automation (SFA), Security, Service Level Agreement (SLA) Management, Technology Tools and Methods, Hewlett-Packard, Computer Systems Design and Related Services, Finance and Insurance, Information, Retail Trade
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT?s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
Related to Itil V3: Channel Management, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Field Sales, Field Service Management, Marketing Automation, Networking, Operating System, Sales Force Automation (SFA), Service Scheduling, Hewlett-Packard, Finance and Insurance, Manufacturing, Retail Trade
IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.
Related to Itil V3: Application Development, Application Lifecycle Management, Best Practices, Consulting and Services, Customization Programming, Data Cleansing, Conversion, or Modeling, Development, IT Infrastructure, IT Monitoring and Management, IT Solutions Architecture, Managed Data Network Services, Managed Intranet and Internet Services, Managed Service Provider (MSP), Management Practices, Practices and Business Issues, Project and Process Management, Return on Investment (ROI), Security Services, Strategy, SAP, Internet Service Providers, Web Search Portals, and Data Processing Services, Management, Scientific, and Technical Consulting Services
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP?s approach to IT optimization.
Related to Itil V3: Consulting and Services, IT Infrastructure, IT Monitoring and Management, Managed Service Provider (MSP), SAP
The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest versions of what is now known as cloud computing. Platforms managed by specialists provide higher service levels, greater ease of secure access, and more manageable costs than many companies can achieve internally. Discover more about Europe?s managed hosting market.
Related to Itil V3: Asset Management, IT Infrastructure, IT Monitoring and Management, Knowledge Management and Collaboration, Managed Data Network Services, Managed Intranet and Internet Services, Networking, Operating System, Security Services, Server, Web Server Management, Quocirca Ltd
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
Related to Itil V3: Balanced Scorecard, Business Performance Management (BPM), ROI and Success Measurement, Service Level Agreement (SLA) Management, Six Sigma, Statistical Data Analysis, Proxima Technology, Finance and Insurance, Insurance Carriers and Related Activities, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
Related to Itil V3: Best Practices, IT Monitoring and Management, IT Solutions Architecture, Network Management, Quality Management, Six Sigma, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Scientific Research and Development Services