Level Agreements

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name = TEC_WP; The Truth About Agent Versus Agentless Monitoring by Uptime Software --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments.
Related to Level Agreements: IT Monitoring and Management, Service Level Agreement (SLA) Management, Uptime Software
However, comprehensive monitoring is inaccessible to many IT organizations, thanks to limited resources: not only must they deliver performance and availability at service-level agreements, but they must find efficient ways to do it, to address other priorities such as innovation, training, development speed, and revenue support.
Related to Level Agreements: Enterprise Management, Executive Views, IT Infrastructure, IT Solutions Architecture, Return on Investment (ROI), FireScope
name = TEC_WP; Application-Oriented Networking and the Securespan Xml Networking Gateway by Layer 7 Technologies --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description XML gateways, a new class of networking device, manage message-level security, service-level agreements (SLAs), and performance in service-oriented architectures (SOAs).
Related to Level Agreements: IT Infrastructure, Service Oriented Architecture (SOA), Layer 7 Technologies, Professional, Scientific, and Technical Services
But without careful and informed bargaining, you can leave behind valuable discounts and vital service level agreements (SLAs).
Related to Level Agreements: Decision Making, IP Telephony/Voice over IP (VoIP), Needs Analysis, Software Asset Management, Software Selection, Telephony, Vendor Guru
Industrial equipment manufacturers and MRO distributors cannot afford to miss bidding deadlines, delivery dates, product specifications, or service level agreements.
Related to Level Agreements: Compliance Management/Sarbanes-Oxley Compliance, Maintenance, Repair, and Overhaul (MRO), Regulatory and Compliance, Risk Management, Service Level Agreement (SLA) Management, Standards and Compliance, Sage
Looking for a new business phone system? To find a premise-based private branch exchange (PBX) solution that meets your needs, you should ask yourself several key questions about your current situation. Be sure to specify your business requirements up front to PBX providers?and know which you?re prepared to drop in return for a lower cost. This checklist can help you ask the right questions and keep track of the answers.
Related to Level Agreements: Communications Management, IP Telephony/Voice over IP (VoIP), Telecommunications Expense Management, Telephony, VoIP-News, Telecommunications
HP ServiceCenter also helps IT manage service requests more efficiently and supports consistent compliance with defined service level agreements.
Related to Level Agreements: Archival and Disaster Recovery, Asset Management, Business Intelligence (BI), Collaboration and Groupware, Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Customer Relationship Management (CRM), Data Management and Analysis, Database Management System (DBMS), Development, Electronic Distribution and Storage, IT Asset Management (ITAM), IT Infrastructure, IT Monitoring and Management, Managed Data Network Services, Networking, Operating System, Sales Force Automation (SFA), Security, Service Level Agreement (SLA) Management, Technology Tools and Methods, Hewlett-Packard, Computer Systems Design and Related Services, Finance and Insurance, Information, Retail Trade
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
Related to Level Agreements: Best Practices, IT Monitoring and Management, IT Solutions Architecture, Network Management, Quality Management, Six Sigma, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Scientific Research and Development Services
Furthermore, by using Centauri Business Service Manager service level management capability, Fuego BPM users benefit from an automated solution for measuring and monitoring process service level agreements (P-SLA) .
Related to Level Agreements: Business Performance Management (BPM), Grid and Utility Computing, IT Solutions Architecture, Service Level Agreement (SLA) Management, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Utilities
Why ERP? “Small and midsize businesses face the same manufacturing challenges as their counterparts in the FORTUNE 1000: increasingly complex manufacturing and supply chain compliance, proliferation of product variants, shorter lead times, increased demand volatility, demand signals coming from multiple sources, and managing — or adhering to service-level agreements (SLAs) as the provider of — contract manufacturing services.
Related to Level Agreements: Best Practices, Enterprise Resource Planning (ERP), Management Practices, SAP
Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA).
Related to Level Agreements: Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Lead Distribution Management, Marketing Automation, Sales Force Automation (SFA), Sage
With a hosted service, the customer delegates those risks and losses to the service provider as part of the contract, and can hold the provider to service level agreements.
Related to Level Agreements: Content Filtering, Network Security Monitoring, Security, Security Services, Symantec
Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives, they must invest in a system that can quickly and easily implement or consolidate core business applications. With QAD on-demand, businesses can reduce IT complexity and costs with simplified deployment options and complete application management alternatives.
Related to Level Agreements: Application Lifecycle Management, Business Intelligence (BI), Data Management and Analysis, Data Warehousing, Discrete Manufacturing, Enterprise Resource Planning (ERP), Manufacturing Management, Outsourcing, Process Manufacturing, Product Information Management (PIM), QAD, Manufacturing, Transportation and Warehousing, Wholesale Trade
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
Related to Level Agreements: Business Process Automation, Business Process Management, Business Process Modeling, Business Process Re-engineering, Six Sigma, Proxima Technology, Computer and Electronic Product Manufacturing, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
A flexible, business-rule modeling database captures and maps your exact trading partner requirements, such as compliance guides, routing guides and service level agreements.
Related to Level Agreements: Global Logistics Solution (GLS), Partnership Management, Supply Chain Management (SCM), Trading Partner Management, Inovis, Retail Trade
 
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