Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.
Related to SAP Customer: Manufacturing Management, Production and Supply Planning, SAP, Manufacturing
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.
Related to SAP Customer: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Enterprise Application Integration (EAI), Practices and Business Issues, Systems Integration, SAP
It?s a simple idea: get a better understanding of your customers? wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.
Related to SAP Customer: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, ROI and Success Measurement, Sales Force Automation (SFA), Strategy, SAP
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen weeks.
Related to SAP Customer: Enterprise Resource Planning (ERP), Process Manufacturing, SAP, Machinery Manufacturing
Universal Instruments Corporation, a leading capital equipment manufacturer, needed a flexible business solution to meet the challenges of globalization, and had to replace its legacy system. It used SAP for Industrial Machinery and Component, which is an integrated scalable solution and was able to enable global processes consistently throughout its geographical locations.
Related to SAP Customer: Practices and Business Issues, Product Lifecycle Management (PLM), SAP, Machinery Manufacturing
Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.
Related to SAP Customer: Customer Service and Support, Inventory Management, Supply Chain Management (SCM), SAP, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel?at the right time. Of course, it?s not really that simple. But service firms are finding it?s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation.
Related to SAP Customer: Customer Relationship Management (CRM), Customer Service and Support, Field Sales, Field Service Management, Marketing Automation, SAP
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them?with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.
Related to SAP Customer: Business Performance Management (BPM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Enterprise Performance Management (EPM)/Balanced Scorecard, Marketing Automation, Risk Management, SAP
Enterprise resource planning (ERP) is no longer just for giant companies. Time and critical mass have dramatically cut the cost, complexity, and speed to value of ERP solutions. Today?s ERP systems enable companies of every size to maximize speed and flexibility to close the gap in core business processes, and to gain visibility into customer needs and supplier performance.
Related to SAP Customer: Best Practices, Enterprise Resource Planning (ERP), Management Practices, SAP
Interaction center managers must deliver greater value on smaller budgets. But you can?t simply cut costs and services, or your customers won?t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.
Related to SAP Customer: Call Center, Contact Management (CM), Customer Relationship Management (CRM), Help Desk and Call Management, Human Resources, Return on Investment (ROI), ROI and Success Measurement, SAP
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients. This requires clear, detailed views of prospects, customers, and the market?and the ability to turn insight into action. The right sales force automation (SFA) system can help you determine priorities and action plans to achieve the best results with your customers?and boost your profit margins.
Related to SAP Customer: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Profit Optimization, Sales Force Automation (SFA), SAP
The concepts of return on investment (ROI) and total cost of ownership (TCO) have been used for decades in enterprise evaluations of IT investments, including enterprise resource planning (ERP) systems. However, with the emergence of important new technological advances, executives are now expanding these traditional formulas to account for new opportunities. Learn more about their new methods for measuring ERP value.
Related to SAP Customer: Data Management and Analysis, Enterprise Resource Planning (ERP), Practices and Business Issues, ROI and Success Measurement, ROI Tool, Strategy, Total Cost Analysis (TCO), SAP
The IT investments that have allowed firms in process industries to increase the efficiency of their operations and supply chains have also created vast stores of data. Unfortunately, many companies are still unable redeploy that data to drive innovation. Learn how the next generation of business intelligence (BI) tools can help your company gain a competitive advantage by harnessing the information IT systems generate.
Related to SAP Customer: Business Intelligence (BI), Business Performance Management (BPM), Competitive Analysis, Data Management and Analysis, Manufacturing Management, Material Management, Process Manufacturing, Production and Supply Planning, Supplier Relationship Management (SRM), Supply Chain Management (SCM), SAP, Manufacturing
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes?powered by communications systems integrated with business applications?you can have more visibility into interactions and improve your end-to-end performance. Learn more.
Related to SAP Customer: Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Knowledge Management and Collaboration, Marketing Automation, Sales Force Automation (SFA), SAP
Business intelligence (BI) is not only an imperative for big companies. Growing and midsized organizations also require visibility into all aspects of the business for their day-to-day decision-making, with accurate, reliable, and up-to-date information. We outline the issues, business ramifications, and solutions for the BI requirements of growing companies.
Related to SAP Customer: Business Intelligence (BI), Business Performance Management (BPM), NetSuite