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Service Agents



Learn about six ways your CRM solution can help your service agents personalize customer serviceand maintain customer loyalty.
Related to Service Agents: Customer Relationship Management (CRM), Customer Service and Support, Requirements Management, Software Configuration Management (SCM), Software Selection, Vendor Guru
Smart Service Agents Today, service agents dealing with complex products, customer needs, and processes often do not have the ability to process and make use of relevant information in real time. There are new software solutions ("smart service agents") that help address this issue.
Related to Service Agents: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Enterprise Application Integration (EAI), Practices and Business Issues, Systems Integration, SAP
Management Reports: Many reports are available that provide detailed information on all aspects of email handled by service agents. Benefit: Employee efficiency and the quality of customer service can be measured, and resource planning is aided by accurate email service statistics.
Related to Service Agents: emailtopia
For example, CEBP for marketing campaigns, for sales teams, and for service agents each enables pieces of a larger end-to-end process of finding new opportunities, closing sales, and collecting payment - that is, the end-to-end lead-to-cash process.
Related to Service Agents: Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Knowledge Management and Collaboration, Marketing Automation, Sales Force Automation (SFA), SAP
There tremendous value in retaining and developing service agents who know customers well and regularly succeed at engaging their attention.
Related to Service Agents: Customer Relationship Management (CRM), Customer Service and Support, Field Sales, Field Service Management, Marketing Automation, SAP
Data required by different groups of system users such as field sales representatives may be different from those of customer service agents.
Related to Service Agents: Contact Management (CM), Customer Relationship Management (CRM), Sales Force Automation (SFA), Sage, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA).
Related to Service Agents: Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Lead Distribution Management, Marketing Automation, Sales Force Automation (SFA), Sage
Additionally, front-office staff, such as account managers or customer service agents, may struggle to provide order status updates to their customers because of limited visibility to the transactional information contained in the back-office system.
Related to Service Agents: Accounting and Financial Management, Customer Relationship Management (CRM), Customer Service and Support, Data and Application Distribution, E-CRM, Enterprise Application Integration (EAI), Sage
The agency can compare these responses with incidents logged in the CRM system to give customer service agents a clearer picture of areas of customer care that are in need of improvement.
Related to Service Agents: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, ROI and Success Measurement, Sales Force Automation (SFA), Strategy, SAP
How many times do you hear network administrators scream at the top of their voice, 'I have spent millions of dollars buying expensive and the best antivirus software solutions and yet every two months, when a new virus strikes, I have my entire network go down!' This is a common complaint you will get to hear from one and all network administrators, primarily because most security vendors today concentrate more on a 'reactive' approach to stop virus attacks, than a ?preventive? approach!
Related to Service Agents: Consulting and Services, Government and Legal, IT Infrastructure, IT Monitoring and Management, Learning and Education, MicroWorld Technologies, Inc.
Seller activity at each customer is documented within the CRM database by sellers, providing visibility not only to sales management but also to customer service agents working with the customer on the phone.
Related to Service Agents: Contact Management (CM), Customer Relationship Management (CRM), Data Management and Analysis, Field Sales, Marketing Automation, Sales Force Automation (SFA), SAP
Customer service agents always have up-to-the-minute status of every process that affects their customer.
Related to Service Agents: Business Performance Management (BPM), Customer Relationship Management (CRM), Data Management and Analysis, Consona, Finance and Insurance, Information, Professional, Scientific, and Technical Services, Real Estate and Rental and Leasing
By having access to a knowledge base, new help desk and customer service agents can get answers to common questions without having to constantly ask other more experienced agents.
Related to Service Agents: Call Center, Collaboration and Groupware, Collaborative Work, Communications, Infrastructure, and Transportation Planning, Contact Management (CM), Content Management, Customer Relationship Management (CRM), Customer Service and Support, Data Center Equipment, Data Management and Analysis, Development, Electronic Distribution and Storage, Help Desk and Call Management, Help Desk or Support Services (Hardware), Help Desk or Support Services (Software), IT Infrastructure, IT Monitoring and Management, Knowledge Base Management, Knowledge Management and Collaboration, Knowledge Mapping, Technology Tools and Methods, Consona, Finance and Insurance, Information, Manufacturing, Retail Trade
Other benefits are tied to the everyday workflow of customer service agents.
Related to Service Agents: Call Center, Customer Needs/Requirements Management (CNM), Customer Relationship Management (CRM), Customer Service and Support, RightNow Technologies
Another important CRM component is service management, which may arm customer-service agents with scripts for talking to customers, as well as allow them to authorize product returns and search a knowledge base of support information.
Related to Service Agents: Business Process Management, Enterprise Resource Planning (ERP), Human Capital Management (HCM), Lean/Flow Manufacturing, Project and Process Management, Supplier Relationship Management (SRM), Supply Chain Management (SCM), Focus Research
 
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