So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.
Related to Service and Support: Call Center, Communications, Infrastructure, and Transportation Planning, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Electronic Distribution and Storage, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Middleware, Mobile Computing, Networking, Supply Chain Management (SCM), Systems Integration, Web Authoring, Consona, Finance and Insurance, Information, Manufacturing, Retail Trade
This flash demo details how Sage SalesLogix helps six different roles: sales, marketing, customer service and support, accounting, IT, and management.
Related to Service and Support: Sage
To gain true scale and effectiveness in service and support, many
Related to Service and Support: Call Center, Collaboration and Groupware, Consulting and Services, Content Distribution, Content Integration, Content Management, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Development, Electronic Distribution and Storage, Help Desk and Call Management, IT Infrastructure, IT Monitoring and Management, Marketing Automation, Networking, Operating System, Consona, Information, Manufacturing, Retail Trade
SaaS can help small-to-medium businesses manage customer service and support cost-effectively.
Related to Service and Support: Application Servers, Customer Service and Support, Hosting Services, Software Selection, PhaseWare, Internet Service Providers, Web Search Portals, and Data Processing Services
To drive improvements in operating profit and customer service, you need to use business intelligence (BI) dashboard tools both tactically for operational visibility?and strategically for more forward-looking analysis. But you also need to ensure the use of BI is pervasive across the enterprise. Get insight into three discrete datasets that can help you examine the value of pervasive BI and drive business improvement.
Related to Service and Support: Business Intelligence (BI), Business Process Management, Customer Service and Support, Data Management and Analysis, Data Warehousing, Project and Process Management, Strategy, SAP
Las empresas buscan estrategias de crecimiento centradas en los clientes, creando relaciones m?s profundas, enfatizando la satisfacci?n a largo plazo, m?s que la consecuci?n de la venta a corto plazo. Su ?xito se mide a trav?s del valor de la duraci?n de la vida del cliente en la empresa y otros indicadores como el porcentaje de compras, los ingresos medios por usuario, la fidelidad y retenci?n y la tasa de conversi?n.
Related to Service and Support: Call Center, Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Infor
Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having?and using?a profitable CRM system that includes a marketing automation solution.
Related to Service and Support: Brand Management, Campaign Management, Customer Relationship Management (CRM), Customer Service and Support, Direct Marketing, E-mail Management, End-User Query and Reporting, Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM), Lead Distribution Management, Marketing Automation, Sales Force Automation (SFA), Engagement Systems
In today?s fast-paced marketplace, communications must support the buying process to improve top- and bottom-line performance. Sales and marketing should work together. But to make your marketing streamlined, automated campaigns need to be deployed. Discover 10 hands-on tactics you can start using today to begin improving your revenue and return on investment (ROI)?so you don?t have to struggle to achieve sales goals.
Related to Service and Support: Advertising Solutions, Campaign Management, Customer Relationship Management (CRM), Customer Service and Support, E-CRM, Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM), Field Service Management, Marketing Automation, Return on Investment (ROI), Sales Force Automation (SFA), Engagement Systems
In most industries, labor represents the greatest proportion of operational costs. By helping to optimize that labor, workforce scheduling can help companies reduce expenses. But for most companies, scheduling is still more burden than benefit. Discover scheduling techniques that best-in-class companies are using to achieve greater operational efficiencies, and increase satisfaction among employees and customers.
Related to Service and Support: Customer Service and Support, Human Resources, Staffing, Infor
In previous years, Arizona (US)-based aerospace manufacturer Phoenix Logistics, Inc. managed its low-volume, batch-manufacturing process with non-integrated manual and paper-based systems. Find out how implementing a new software-as-a-service (SaaS) enterprise resource planning (ERP) solution helped the company overcome significant problems with ordering, regulatory compliance, and document management.
Related to Service and Support: Accounting and Financial Management, Customer Service and Support, Document Management, Enterprise Resource Planning (ERP), Regulatory and Compliance, Plex Systems
The cost of enterprise information management (EIM) can be staggering?preventing many health care organizations from leveraging enterprise information when strategically planning for the entire system. If this is prohibitive for large and medium organizations, how are smaller organizations going to be able to leverage technology that can access vital information inside their own company if cost prevents consideration?
Related to Service and Support: Accounting and Financial Management, Customer Service and Support, Data Cleansing, Data Quality, Data Warehousing, Database Planning and Implementation, File Management, Health Informatics, Marketing Automation, Metadata Modeling, e-cuity Corporation
To lower the high cost of continuous updates as well as improve customer service and better support sales staff productivity, TRI-WEST needed to replace its static Web site with a portal solution that would serve both internal users and customers. Learn how the company worked with its chosen vendor and integration partner to build a portal solution that serves the public as well as customers and employees.
Related to Service and Support: Customer Service and Support, Enterprise Information Portal (EIP), Learning Portal, IBM
During Enterprise Rent-A-Car?s expansive growth, the number of IT requests nearly doubled in eighteen months, pushing the existing system to capacity. Supporting stakeholders involved increasingly complex processes, which increased the potential for error. Learn how the company?s new business process management (BPM) solution helped it rebuild its IT request services system and improve additional internal operations.
Related to Service and Support: Business Process Management, Business Process Re-engineering, Customer Service and Support, Appian
After expanding its product lines and accelerating product roll-outs, the Campbell Soup Company needed to align demand forecasting and supply chain planning with its new, more dynamic business model. Learn how the company?s new solution helped it improve inventory forecasting, adapt to day-to-day changes in demand, enhance long-range production planning and risk management, and spend more time on strategic activities.
Related to Service and Support: Customer Service and Support, Forecasting, Inventory Management, Production Planning, Risk Management, Supply Chain Management (SCM), QlikTech International
Johnson Controls International, a global leader in the automotive industry, needed a solution to drive the performance of its customer care department for its European Refrigeration division. The project would affect approximately 200 users, including some managers. Learn how the company chose a solution that allowed it to deliver key performance indicators (KPIs) in a personalized, Web-accessible dashboard.
Related to Service and Support: Customer Service and Support, PRELYTIS