As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT?s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
Related to Service Manager: Channel Management, Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Field Sales, Field Service Management, Marketing Automation, Networking, Operating System, Sales Force Automation (SFA), Service Scheduling, Hewlett-Packard, Finance and Insurance, Manufacturing, Retail Trade
During a recession, don?t follow the cost-cutting crowd. Of course, be frugal, but in areas that don?t touch the customer. Forget what everyone else is doing. Now isn?t the time to follow the masses?now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term?and emerge from the current economic stall a winner.
Related to Service Manager: Customer Relationship Management (CRM), Customer Service and Support, Technology Tools and Methods, Mindshare Technologies
Fetco Home Decor, designer and wholesaler of fashion frames and other d?cor products, was relying on Excel spreadsheets to perform its forecasting process. The lack of accuracy and accessibility resulted in ineffective forecasting?and higher-than-necessary inventory levels. After a quick implementation of a planning and forecasting solution, Fetco reduced inventory by 25 percent without affecting customer service levels.
Related to Service Manager: Demand Management, Forcasting and Planning, Forecasting, Inventory Analysis and Planning, Inventory Management, Production and Supply Planning, Supply Chain Event Management, Supply Chain Management (SCM), Demand Solutions
As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional marketing tools, Web-site strategy is becoming more important. Web-site strategy must focus on enhancing credibility, strengthening existing relationships, generating leads, and more. Get tips on how to create a Web-site strategy that will help you achieve these goals.
Related to Service Manager: Ad Serving, Advertising Solutions, Business-to-Business Web Sales, Business-to-Consumer Web Sales, Consulting and Services, E-commerce, Marketing Automation, Web Authoring, Web Deployment, bwired
Thus, in order to effectively manage IT infrastructures, service manager need tools that allow them to make assessments in real time.
Related to Service Manager: IT Monitoring and Management, Network Management, Network Monitoring, eG Innovations, Inc.
Many business owners and managers wonder how to maintain visibility and control in order to keep ahead of the competition, focus on customers, and adapt to market changes. Are you worried your company will lose its competitive edge as it grows, because of an outmoded IT landscape? Keep your IT requirements simple and meet your company goals, with an on-demand solution that integrates support for all business activities.
Related to Service Manager: Accounting and Financial Management, Business Intelligence (BI), Business Performance Management (BPM), Business Process Compliance, Data Management and Analysis, Product Data Management (PDM), Training and Development, SAP
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and BSM solutions.
Related to Service Manager: Business Performance Management (BPM), Grid and Utility Computing, IT Solutions Architecture, Service Level Agreement (SLA) Management, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Utilities
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information?anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.
Related to Service Manager: TynTec
As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
Related to Service Manager: Business Process Automation, Business Process Management, Business Process Modeling, Business Process Re-engineering, Six Sigma, Proxima Technology, Computer and Electronic Product Manufacturing, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS
Related to Service Manager: Employee Self Service, Human Resources, Cronus Technologies Inc.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.
Related to Service Manager: Decision Making Considerations, Process Auditing, Regulatory and Compliance, Risk Management, Standards and Compliance, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Monetary Authorities - Central Bank, Professional, Scientific, and Technical Services, Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary agents are now made largely redundant by native management tools, emerging standards and agentless monitoring architectures. Centauri makes disintermediation possible by providing a low-cost event management solution that unifies performance data and event messages under a common umbrella. This paper describes how you can take advantage of the disintermediation opportunity and minimize the risks of migrating from working proprietary data collectors to a new native-agent based solution.
Related to Service Manager: Managed Data Network Services, Network Management, Network Monitoring, Risk Management, Technology Tools and Methods, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.
Related to Service Manager: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Enterprise Application Integration (EAI), Practices and Business Issues, Systems Integration, SAP
Safeway, the UK's fourth-largest supermarket, spends over ?100 million (GBP) a year on their information technology (IT )operations. Five years ago, Safeway transferred its offshoring operations to Malta-based Crimsonwing. Since then, Crimsonwing has undertaken some 200 projects for Safeway, including a sales data warehouse, an intranet portal, and an integrated transport solution designed in conjunction with IBM.
Related to Service Manager: Crimsonwing, Information
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
Related to Service Manager: Balanced Scorecard, Business Performance Management (BPM), ROI and Success Measurement, Service Level Agreement (SLA) Management, Six Sigma, Statistical Data Analysis, Proxima Technology, Finance and Insurance, Insurance Carriers and Related Activities, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services