name = TEC_WP; Two Mistakes Most Professional Services Organizations Make—how Metrics and Automation Tools Drive Profits by QuickArrow --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description Many companies strive to effectively measure and analyze their service operations.
Related to Service Operations: Professional Services Management, QuickArrow, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
To differentiate themselves in this competitive environment, many companies focus on sales and service operations, which are key to providing a high-quality customer experience.
Related to Service Operations: Manufacturing Management, SAP, Information, Manufacturing, Miscellaneous Manufacturing
Small to medium businesses (SMBs) need technology to survive in a competitive business environment. However, regardless of the business type, size, or industry, incorporating technology into existing frameworks involves risk?to productivity, customer service, operations, and the bottom line! The key to reducing risk and increasing productivity is thus the selection of technologies that will accommodate change in your business.
Related to Service Operations: Decision Making, Practices and Business Issues, Risk Management, Software Selection, NextCorp, Ltd., Accommodation and Food Services, Administrative and Support and Waste Management and Remediation Services, Agriculture, Forestry, Fishing, and Hunting, Arts, Entertainment, and Recreation, Construction, Educational Services, Finance and Insurance, Health Care and Social Assistance, Information, Management of Companies and Enterprises, Manufacturing, Mining, Other Services (except Public Administration), Professional, Scientific, and Technical Services, Public Administration, Real Estate and Rental and Leasing, Retail Trade, Transportation and Warehousing, Utilities, Wholesale Trade
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs?bridging the gap between your front-office operations and back-office processes.
Related to Service Operations: Data Center Equipment, IT Infrastructure, Operating System, Server, Web Server, Microsoft, Arts, Entertainment, and Recreation, Real Estate and Rental and Leasing
At the Westye Group, managing performance is a key factor for running the business efficiently. Traditionally, access to company data has been limited, and employees didn?t have enough insight into how business was going. Learn how Westeye improved performance management by implementing a business intelligence (BI) suite that finance, sales and service, operations, inventory, and can all use to generate detailed reports.
Related to Service Operations: Business Intelligence (BI), Business Performance Management (BPM), End-User Query and Reporting, TARGIT
HP Solutions Value/Benefit ITIL v3 Strategy HP Project and Portfolio Management Center Optimize service strategy and IT portfolio management Manage business demand for new projects Manage programs and projects from service design to service operations Service strategy Service design HP SOA Center Improve cross-IT collaboration and enterprise control through governance applications and a system of record Manage the contract between consumer and providers Enable reuse
Related to Service Operations: Archival and Disaster Recovery, Asset Management, Business Intelligence (BI), Collaboration and Groupware, Communications, Infrastructure, and Transportation Planning, Computerized Maintenance Management System (CMMS), Customer Relationship Management (CRM), Data Management and Analysis, Database Management System (DBMS), Development, Electronic Distribution and Storage, IT Asset Management (ITAM), IT Infrastructure, IT Monitoring and Management, Managed Data Network Services, Networking, Operating System, Sales Force Automation (SFA), Security, Service Level Agreement (SLA) Management, Technology Tools and Methods, Hewlett-Packard, Computer Systems Design and Related Services, Finance and Insurance, Information, Retail Trade
Companies that can effectively outsource their aftersales service operations in these environments while ensuring field service coordination and measurably improving service will improve the customer experience and be well positioned for growth. Proactive Aftersales Service In industries such as industrial machinery, high-end consumer electronics, automotive, and utilities, uptime is highly important to customers, and providers typically have expensive field service operations to ensure customer satisfaction.
Related to Service Operations: Call Center, Customer Relationship Management (CRM), Customer Service and Support, Enterprise Application Integration (EAI), Practices and Business Issues, Systems Integration, SAP
For your customer service operations, Sage CRM Solutions can: Provide web self
Related to Service Operations: Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Lead Distribution Management, Marketing Automation, Sales Force Automation (SFA), Sage
Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives, they must invest in a system that can quickly and easily implement or consolidate core business applications. With QAD on-demand, businesses can reduce IT complexity and costs with simplified deployment options and complete application management alternatives.
Related to Service Operations: Application Lifecycle Management, Business Intelligence (BI), Data Management and Analysis, Data Warehousing, Discrete Manufacturing, Enterprise Resource Planning (ERP), Manufacturing Management, Outsourcing, Process Manufacturing, Product Information Management (PIM), QAD, Manufacturing, Transportation and Warehousing, Wholesale Trade
Mistake #2: Misunderstanding the benefits of automation Automating service operations and related functions can save your organization considerable time and money.
Related to Service Operations: Asset Management, Computerized Maintenance Management System (CMMS), Sage
Shared accounting service operations require three primary capabilities: 1) rich multicompany, multichart, multicurrency, and
Related to Service Operations: Accounting and Financial Management, Enterprise Resource Planning (ERP), Software Selection, Technology Evaluation Centers
Over 5,000 distributors have chosen Infor to bring together their demand planning, customer account management, ecommerce, order transaction and management, enterprise purchasing, strategic sourcing, supply-chain management and after sales and service operations.
Related to Service Operations: Distribution and Warehousing, Supply Chain Management (SCM), Infor, Wholesale Trade
Customer service and support executives have access to up-to-the minute information about global service operations"such as agent performance and service quality"so that they can make the right adjustments and implement changes that will have a positive impact, quickly.
Related to Service Operations: Best Practices, Customer Relationship Management (CRM), Decision Making, Management Practices, Software Selection, Salesforce
SaaS providers may host such applications on their own Web servers, or they may contract service operations to third parties who operate Web servers on their behalf.
Related to Service Operations: Data and Application Distribution, Energy Analysis and Management, Symantec
And it allows an organization to reach out to its customers and prospects more effectively, improve customer relationships, and strengthen sales and service operations while keeping a firm grip on costs.
Related to Service Operations: Business Intelligence (BI), Channel Management, Contact Management (CM), Customer Relationship Management (CRM), Customer Service and Support, Data Management and Analysis, Database Management System (DBMS), Field Service Management, Marketing Automation, Sales Force Automation (SFA), SAP, Finance and Insurance, Manufacturing, Real Estate and Rental and Leasing