Service Quality

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It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality.
Related to Service Quality: Business Process Outsourcing, Return on Investment (ROI), Risk Management, ROI and Success Measurement, Total Cost Analysis (TCO), Proxima Technology
But at the same time, customer expectations of service quality and guaranteed performance remain as stringent as ever.
Related to Service Quality: IT Monitoring and Management, Network Management, Network Monitoring, eG Innovations, Inc., Internet Publishing and Broadcasting, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
name = TEC_WP; Measuring the Roi of Internal Itil Investments by EquaTerra --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality improvements and cost reductions.
Related to Service Quality: IT Infrastructure, IT Monitoring and Management, EquaTerra
name = TEC_WP; Early Adoption of Windows Vista Yields Strong Return for Midsize Companies by Microsoft --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility.
Related to Service Quality: Decision Making, Enterprise Management, Operating System, Performance Measurement, Return on Investment (ROI), Security, Server, Software Selection, Technology Tools and Methods, Microsoft
name = TEC_WP; Cost Benefits of Complete Change Life Cycle Management for Peoplesoft by Quest Software --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description In hard economic times, IT organizations can maintain operational excellence and sustain service quality while still reducing costs.
Related to Service Quality: Business Process Management, Change Management, IT Asset Management (ITAM), Management Practices, Move, Add, Change Management, Practices and Business Issues, Quest Software
name = TEC_WP; Cost Benefits of Complete Change Life Cycle Management for the Oracle E-Business Suite by Quest Software --> Email this to a friend View More Related Papers Receive White Paper Updates White Paper Description IT service delivery departments today need to keep spending under control without compromising service qualityrunning a very tight technical and operational ship is vital.
Related to Service Quality: Business Process Management, Change Management, IT Asset Management (ITAM), Management Practices, Move, Add, Change Management, Quest Software
IT must control service quality and costs while enabling increased innovation for improved service quality.
Related to Service Quality: Customer Service and Support, Field Service Management, IBM
More immediately, how BPM users can ensure IT service quality does not negatively impact the effectiveness of the IT-dependent business processes.
Related to Service Quality: Business Performance Management (BPM), Grid and Utility Computing, IT Solutions Architecture, Service Level Agreement (SLA) Management, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Utilities
Balanced scorecards can be used to measure IT service quality, drive cost reduction, and improve service quality in critical-to-quality areas.
Related to Service Quality: Balanced Scorecard, Business Performance Management (BPM), ROI and Success Measurement, Service Level Agreement (SLA) Management, Six Sigma, Statistical Data Analysis, Proxima Technology, Finance and Insurance, Insurance Carriers and Related Activities, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.
Related to Service Quality: Enterprise Resource Planning (ERP), Epicor, Air Transportation, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Manufacturing, Professional, Scientific, and Technical Services
The governance executive mentioned above will likely be leading a team of OM/G executives with a combination of skills and roles including commercial managers - financial, contract, compliance; relationship managers; service quality managers (likely a critical liaison to the service provider); and the program management office (potentially the PMO lead, specialists and project coordinators).
Related to Service Quality: Business Process Management, Business Process Outsourcing, Outsourcing, EquaTerra, Information, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services
Information about business status, including IT service quality, can be communicated to operational business managers through digital dashboards.
Related to Service Quality: Business Process Automation, Business Process Management, Business Process Modeling, Business Process Re-engineering, Six Sigma, Proxima Technology, Computer and Electronic Product Manufacturing, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Professional, Scientific, and Technical Services
It not only can address the cause of issues that previously may have resulted in long-term, poor service quality, but can also demonstrate measurable results for IT.
Related to Service Quality: Best Practices, IT Monitoring and Management, IT Solutions Architecture, Network Management, Quality Management, Six Sigma, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Scientific Research and Development Services
Over time, Centauri measures service quality, highlights areas that need attention, identifies the significant problem causes (Pareto charts), and
Related to Service Quality: Decision Making Considerations, Process Auditing, Regulatory and Compliance, Risk Management, Standards and Compliance, Proxima Technology, Management of Companies and Enterprises, Management, Scientific, and Technical Consulting Services, Monetary Authorities - Central Bank, Professional, Scientific, and Technical Services, Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Seamless collaboration with partners and customers helps to improve service quality and time to market b) Technology Drivers To achieve business goals, it is imperative
Related to Service Quality: Service Oriented Architecture (SOA), Infosys Technologies, Information
 
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