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Technology White Papers & Case Studies for the Enterprise Market
 Executive White Papers & Case Studies Newsletter December 09, 2008    Vol. 1, No. 582  
  Finding a Business Communications Solution That Fits
Vendor Guru (Links to vendor site)
Choosing a business phone system is an opportunity to align a company's communication infrastructure with its business processes and goals. To choose the best system, companies must clearly understand their requirements, find vendors that can handle those requirements, and leverage new technologies like voice over Internet protocol (VoIP). Read about three companies that followed these steps to find best-fit solutions.
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Optimizing the Multichannel Agent Desktop: Empower Your Customers and Frontline Employees
RightNow Technologies (Links to vendor site)
It's easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don't give access to vital data, and don't provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.
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IP Phones Checklist
VoIP-News (Checklist/Buyer's Guide)
You need a new Internet protocol (IP) phone system—but you're not quite sure which features and functions would best meet your business operation's needs. It's important to know if you're better off migrating to a hybrid IP PBX system or to a pure IP system. Answer this question and 10 others so you can be prepared to talk with resellers and vendors about IP phones for your voice-over-Internet protocol (VoIP) system.
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Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program
It's not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly-and, it can be adapted to changing requirements. Find out how it can grow with your company.
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7 Essential Steps to Security Risk Reduction
As management visionary and author Peter Drucker once said, "You can't manage what you can't measure." No statement rings truer-especially when it comes to security risk reduction. By having an accurate depiction of your network, however, you can identify real-world security threats and learn how to evaluate your organization's ability to respond to them. Find out how, with these seven essential steps.
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Fundamental Principles of Network Security
APC by Schneider Electric
As the complexity of security threats increases, so do the security measures needed to protect networks. Data center operators, network administrators, and other data center professionals need to comprehend the basics of security to safely deploy and manage networks today. Find out what you need to know about the fundamentals of secure networking systems, including firewalls, network topology, and secure protocols.
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  7 Essential Steps to Security Risk Reduction

Web 2.0: "Code Free" Siebel Web Service Integration
Green Beacon Solutions

B2B E-business in the Supply Chain: New Services and Technologies Require Companies to Reevaluate Their Strategies
Sterling Commerce, an AT&T company


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