17 Rules of the Road for Customer Relationship Management

  • Source: Sage
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Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Asset Management with the British Standards Institute's PAS 55

  • Source: Infor
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In this white paper, Kevin Price, Senior Product Manager, Infor EAM, looks at how the British Standards Institute’s (BSI) PAS 55 is helping organizations across the world to improve risk management, compliance and customer satisfaction in asset management. Read More

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Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention

  • Source: SAP
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Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More

Case Study: Eclipse Aviation

  • Source: SAP
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Eclipse Aviation Corporation–manufacturer of the world’s first very light jet–wanted to better support its sales force in their pursuit of high-value orders. Building on a software solution that integrates core business processes and systems, Eclipse deployed the latest release of a leading customer relationship management (CRM) system. Learn how the upgrade provided a streamlined user interface for managing sales leads. Read More
 
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