2011 Trends Report: Unified Communications

As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Enable Enterprise-Grade Unified Communications Experience with Cloud-Delivered WAN

  • Source: VeloCloud, Inc.
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Delivering a combination of voice, video, and data is bandwidth-intensive and requires complex network configuration to ensure the delivery of these time-sensitive applications. This whitepaper covers recent wide area network (WAN) technology trends.

Learn about a cloud-delivered WAN solution that enables enterprises to roll out and support unified communications (UC) without the cost and complexity of a traditional WAN. Enterprises can enjoy the advantage of a simple yet powerful management... Read More

Making Sense of Unified Communications: Five Decision-making Strategies

If you are considering unified communications (UC) now, chances are you are already using voice over Internet protocol (VoIP), and presumably that has been meeting your expectations. Whereas VoIP is a singular mode of communication, UC covers multiple modes and will accommodate new ones as they come along.

Download "Making Sense of Unified Communications: Five Decision-making Strategies" to learn about the current state of UC and five key trends, along with five strategies to help your... Read More

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

Trends for 2011: Botnets and Dynamic Malware

  • Source: Eset
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Crimeware (malware related to computer crimes committed in order to gain financial profit) has proven its maturity by the increase in the number of malicious programs to which the term can be legitimately applied, as well as the increase in the proportion of this kind of malware to more traditional malicious code. This report reviews the main trends as regards malicious programs and antivirus security. Read More

2011 Trends Report: Enterprise Resource Planning (ERP)

Enterprise resource planning (ERP) automates many aspects of an organization’s operations, cascading across traditional boundaries of operations, finance, manufacturing, and more. As such, changes in the ERP market can cause a ripple effect in an organization’s business. In this report, five Focus experts share eight of their 2011 predictions for ERP, so you can plan your business around these changing tides and trends. Read More
 
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