3 Steps to Making Every Interaction Count

What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive situation. That’s why the most important issue is how your company tracks customer activity in today’s multichannel world.

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4 Simple Steps to VoIP Vendor Selection

Cutting-edge technologies such as LTE and 4G networks are transforming the way employees communicate, and VoIP services are being adopted by an increasing number of organizations. The challenge for companies today is finding a VoIP solution that best meets business needs, budgetary constraints, and technical requirements. This report can help companies narrow down their options quickly and efficiently, through four simple steps. Read More

3 Tips for Integrating Field Service Management Software with ERP

  • Source: IFS
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Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More

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5 Key Steps to Make Field Service Profitable

Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More

In Search of Clarity: Unraveling the Complexities of Executive Decision Making

  • Source: The Economist
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Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the desired balance of risk and reward. But enormous growth in a company’s size and operations adds complexity to decision-making processes. Learn about the five ingredients of good decision making, according to the responses of 154 executives in a global survey. Read More

Tips to Improve Inbound Logistics by Managing Partner Performance

The number of steps involved in getting materials or products from suppliers to buyers makes inbound logistics an error-prone process. Each mistake costs you time, labor, money, customer satisfaction, and, ultimately, your competitive position in the marketplace. Learn how implementing a partner performance management program can help your company reduce the number of inbound-logistics problems, and minimize their impact. Read More
 
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