About CustomerFirst

  • Source: RTI Software
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CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

Featured Software Research:

Selecting ERP for Engineer-to-order Manufacturing

  • Source: IFS
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Most enterprise resource planning (ERP) software was not designed for a project-oriented environment like engineer-to-order (ETO). How do the needs of ETO manufacturers differ from more traditional manufacturers? And how can an ETO manufacturer go about selecting ERP software that truly meets their needs for project visibility and control? Download this white paper to find out more. Read More

Best Practices for a BI and Analytics Strategy

  • Source: IDC
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A growing number of organizations are moving toward having more pervasive business intelligence (BI) by turning to evidence-based decision making supported by a range of BI and analytics technology and processes that enable decision makers to have the best possible intelligence about customers, finances, operations, suppliers, and the market. This white paper addresses several questions that BI customers are facing. Read More

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Forget Everything You Think You Know about ERP (Because That’s All About to Change)

  • Source: Infor
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Let’s face it: There’s nothing sexy about enterprise resource planning (ERP). It’s been around forever. It’s big. It’s tough to use and maintain. It’s not flexible enough to do exactly what you want it to do. Or is it? Download this white paper for Infor’s perspective on the evils of “traditional ERP,” and how it may be hurting your business. Read More

The Technology Is Great, Not So Sure About the Vendor

Evaluating software solutions usually starts out as an assessment of architecture, features and functionality, business processes and IT fit. This makes perfect sense—until business stakeholders begin assessing the vendor as a potential business partner. Learn about the risks of entering into an agreement with a vendor, and how to find out if that vendor can deliver solution that will deliver the expected results. Read More

Dispelling 7 Common Misconceptions about Online Backups

Are you still using tape, compact disc, or zip drives to do manual data backups? If you still don’t believe an automated online backup is the best way to protect your data, you should take a closer look. Learn what the seven misconceptions about online backups are, and why you shouldn’t worry about transferring your critical business data over the Internet—remote data backup isn’t as hard as it seems. Read More
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