Home
 > Research and Reports > White Papers > About CustomerFirst

About CustomerFirst

Source: RTI Software
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.


Featured publications:

3 Things You Must Know About Cloud ERP
Source: IFS In this whitepaper, we present the facts you need to know about cloud ERP, including distinctions between different cloud computing options and the benefits and downsides of each option. Key industry terms are defined and we also take a look at primary research regarding cloud computing preferences conducted by IFS North America. Read More...
Employee Engagement: It’s Actually All about Your Leaders
Source: Cornerstone OnDemand While development is critical to engagement, performance, and succession, its overall effectiveness is determined by the quality of an organization’s leaders. Learn how! Read More...
Increase Your Talent IQ: Stop Guessing and Start Making Smarter Decisions about Your Workforce
Source: Cornerstone OnDemand How much insight do companies truly have into their workforce? Too many organizations rely on assumptions versus facts when it comes to talent. Others simply have no reliable means of gaining better data and insight into the fitness and capabilities of their people. Read More...


You may also be interested in these related documents:

Forget Everything You Think You Know about ERP (Because That’s All About to Change)
Source: Infor Let’s face it: There’s nothing sexy about enterprise resource planning (ERP). It’s been around forever. It’s big. It’s tough to use and maintain. It’s not flexible enough to do exactly what you want it to do. Or is it? Download this white paper for Infor’s perspective on the evils of “traditional ERP,” and how it may be hurting your business. Read More...
About SalesFirst
Source: RTI Software SalesFirst is the sales force and marketing automation component of the CustomerFirst Enterprise Suite. SalesFirst provides functionality that manages the marketing and sales process within your organization. It also allows you to track information about your prospects and gives a complete 360-degree view of each potential and existing client. Read More...
About WebFirst
Source: RTI Software WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information. Read More...

 
comments powered by Disqus



Recent Searches
Others A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

©2014 Technology Evaluation Centers Inc. All rights reserved.