About WebFirst

  • Source: RTI Software
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WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.

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3 Things You Must Know About Cloud ERP

  • Source: IFS
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In this whitepaper, we present the facts you need to know about cloud ERP, including distinctions between different cloud computing options and the benefits and downsides of each option. Key industry terms are defined and we also take a look at primary research regarding cloud computing preferences conducted by IFS North America. Read More

5 Steps to the Benefits of EAM Software

  • Source: IFS
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As someone coming from a plant maintenance background who has spent several years implementing enterprise asset management software, Jerry Browning, business consultant for IFS North America, has learned a lot about EAM solutions. This white paper provides his thoughts about what the benefits of EAM software really are, in simple and straightforward terms, and five specific ways these benefits may manifest themselves in an organization. Read More

The Definitive Guide to Engaging Email Marketing

Email is no longer enough. It's engagement that matters.

This guide walks you through the various aspects of building an email marketing campaign, including creating compelling subject lines, formatting and designing your email for mobile devices, managing your mailing list, leveraging social media, and more. Checklists and worksheets are included to help you devise your strategy. Plus there are examples for you to follow.

Targeted and automated marketing efforts can help ensure effective messaging that is trusted, relevant, conversational, coordinated across channels, and strategic. You'll also learn about the metrics that tell you everything about your strategy's success. Read More

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Forget Everything You Think You Know about ERP (Because That’s All About to Change)

  • Source: Infor
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Let’s face it: There’s nothing sexy about enterprise resource planning (ERP). It’s been around forever. It’s big. It’s tough to use and maintain. It’s not flexible enough to do exactly what you want it to do. Or is it? Download this white paper for Infor’s perspective on the evils of “traditional ERP,” and how it may be hurting your business. Read More

About CustomerFirst

CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. Read More

About SalesFirst

SalesFirst is the sales force and marketing automation component of the CustomerFirst Enterprise Suite. SalesFirst provides functionality that manages the marketing and sales process within your organization. It also allows you to track information about your prospects and gives a complete 360-degree view of each potential and existing client. Read More
 
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