"VoIP? Is that cheese?” When first learning about voice over Internet protocol (VoIP) phone systems, many business users aren't all that familiar with the technology, much less the terminology used when speaking about it.
This glossary provides a useful list of common terms and their definitions to help nontechnical business users familiarize themselves with VoIP. They'll learn that in fact VoIP is not cheese, but a form of IP (hey, that rhymed!).