Aligning Technology to Business Strategy: New Tools, Old Rules

Technology innovation continues at an incredible rate. Computing power, end user devices, networking and communication options, and software applications all offer new capabilities and options unimagined even five years ago. But the challenge remains the same as ever: how to select technology investments wisely? By following some basic guidelines, a company can help ensure its technology investments support business direction.

Featured Software Research:

11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Growing Google Apps: How to Increase Google Adoption in Your Organization

Change is hard for everyone. But switching from your old system to Google Apps doesn’t have to be difficult, and acceptance of the new Google Apps system within your organization will allow your company to flourish. Supporting everyone on the team through the adoption process is vital to a successful move to Google Apps.

In this white paper, explore core ideas to successfully training on and transitioning to Google Apps, including a slow, steady implementation process that allows the comfort... Read More

When Customers Call, and They Will, Will Your IVR Be Ready?

Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method... Read More

You may also be interested in these related documents:

Operational Intelligence: Aligning Plant and Corporate IT

In many business areas, including sales, marketing, and finance, traditional business intelligence tools are providing executives with real-time visibility and analytics. Not so for manufacturing. Download this report to find out how best-in-class manufacturers can unlock the value of real-time manufacturing data by bringing together corporate and plant IT environments with new technology enablers and system architectures. Read More

Workforce Analytics: Key to Aligning People Business Strategy

This research brief examines the use of workforce analytics tools as well as the way best-in-class organizations align workforce strategies with business objectives. It looks at existing technologies and makes recommendations to enable organizations to address workforce optimization, talent plans, and human resources (HR) service delivery. Read it and discover how your company can achieve best-in-class performance. Read More

Why .NET Technology Is Important for ERP

.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise resource planning (ERP) applications, must be designed from the ground up for connectivity and integration. But software developers don’t advertise their shortcomings, and some ERP vendors—and by association, their customers—are being left behind. Read More
 
comments powered by Disqus