Appreciative Inquiry-How to Engage People Emotionally in Business Process Optimization

This briefing introduces appreciative inquiry as a key ingredient in dramatically improving the effectiveness of process and organizational transformation.

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Business Process Management and Optimization

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Appreciative Inquiry: It’s Not Easy, But It Is Simple

We all know attorneys who do outstanding trial work but can’t keep associates. Some attorneys weave a tight and eloquent argument but can’t settle a case. There are also attorneys who are only interested in winning no matter what the cost to those involved. Many of them would greatly benefit from understanding and using a process called appreciative inquiry. Find out why. Read More

Appreciative Inquiry Provides Bigger Returns in Process Transformation

This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement. Read More
 
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