Appreciative Inquiry Provides Bigger Returns in Process Transformation

This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement.

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Why Enterprise Resource Planning Software Is Your Best Business Intelligence Tool

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If a business is going to successfully operate competitively, it needs to expand its analytics processes beyond the rear-view mirror. In-context analytics derived from both historical information and real-time data provides more accurate and intuitively structured intelligence. Accessing this information through a built-in BI tool within an ERP environment enhances the process and empowers users to improve business outcomes in real time. Read More

How is a BPM Project Achieved?

How can business process management (BPM) optimize business outcomes and performance?

BPM efforts have not been adopted as much as expected in the past decade, and process agility for operational excellence is still a distant goal for many enterprises. Extensibility issues and a lack of road maps are issues, as well as a series of economic events and general market instability that have redirected the spotlight to process optimization as the key to a sustainable profit model.

... Read More

How Do Your BPM Metrics Measure Up?

While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale... Read More

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Enabling Lean Transformation

This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach. Read More

Appreciative Inquiry-How to Engage People Emotionally in Business Process Optimization

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