Avoiding Cultural Misunderstandings

Outsourcing is a marriage of two companies. Like marriage, both parties have differences that will affect the growth of the relationship—in this case, the development of the project. A good foundation will spell the difference between the success and failure of the partnership. Learn how differences in the viewpoint of outsourcing clients and the vendors can lead to project failures, and what your company can do about it.

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Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

An Assessment Breakthrough that Will Change the Way You Think about Your Workforce: Identifying Organizational Culture Can Drive Business Performance

  • Source: IBM
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What if you could give your organization, as a whole, a personal assessment? What if your organization could gain the same insight into its culture that we can gain from a personal assessment?

The IBM Kenexa Cultural Indicator assesses an organization’s internal culture—helping leadership drive performance and align employees, managers, departments, and locations with the overall company strategy. It can help an organization transform its values and strengths into specific strategies to... Read More

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