Avoiding Cultural Misunderstandings

Outsourcing is a marriage of two companies. Like marriage, both parties have differences that will affect the growth of the relationship—in this case, the development of the project. A good foundation will spell the difference between the success and failure of the partnership. Learn how differences in the viewpoint of outsourcing clients and the vendors can lead to project failures, and what your company can do about it.

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10 Considerations in Moving to the Cloud

Is the cloud right for your contact center?

As more contact centers embrace a cloud deployment model, there are many service and solution choices along with functionality and capabilities to sift through to determine the best fit.

This e-book identifies key considerations for moving to a cloud-based contact center, including:

  • Cultural fit
  • Accessibility to reference customers
  • Technology, partners, integration and customization
  • Business... Read More

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