Avoiding the Hazards of IT Consolidation

Research shows widespread IT spending on data center transformation, IT consolidation, and server virtualization. This reduces costs and streamlines operations, right? In theory, yes. But many consolidation projects suffer planning and implementation issues that ultimately impact application performance and user productivity—especially for remote and mobile users. Learn how to avoid the pitfalls of IT consolidation.

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The Top 5 Mistakes Professional Services Firms Make and How to Avoid Them

Over the past decade, demand has shifted from “hard” services, such as manufacturing and production, to technology- and knowledge-based services. While the growth trajectory for a strong professional services organization (PSO) is seemingly limitless, PSOs face a number of challenges, from increased competition to lack of available skilled resources. Read about five common mistakes seen within the professional service industry, as well as practical strategies for avoiding them. Read More

Using Chatter with FinancialForce Accounting for Better Credit and Collections Collaboration

Collaboration is a key part of credit and collections, both in avoiding disputes and resolving them. Effective information sharing can go a long way. This research paper presents two use cases that involve four main factors for enabling sell-side collaboration: recording, storing, sharing, and accessing of data. They have used Chatter on the Salesforce1 platform in an effort to support those collaborative processes by both providing full account visibility to all stakeholders and tracking conversations... Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

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Avoiding Cultural Misunderstandings

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Server Consolidation through Utility Computing

Server consolidation is a hot topic. As a supplier of enterprise-class servers, Egenera has participated in many consolidation projects, with both customers and prospects. This paper summarizes what we’ve learned about consolidation, and provides a roadmap for driving consolidation in your organization. We answer the question most often asked by our customers: How do we get started? Read More
 
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