Avoiding the Hazards of IT Consolidation

Research shows widespread IT spending on data center transformation, IT consolidation, and server virtualization. This reduces costs and streamlines operations, right? In theory, yes. But many consolidation projects suffer planning and implementation issues that ultimately impact application performance and user productivity—especially for remote and mobile users. Learn how to avoid the pitfalls of IT consolidation.

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Usability as an ERP Selection Criteria

  • Source: IFS
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Enterprise resource planning (ERP) software is often criticized for being complex and difficult to use—which puts up a barrier to receiving potential benefits. Systems with integrated search functionality and Web-like interfaces can make ERP solutions easier to use. Learn how to evaluate ERP software for its usability, so you can avoid investing in platforms that aren’t evolved toward usable and efficient interfaces. Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

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Avoiding Costly Fines: A 2011 Guide to Compliance Mandates

  • Source: Sage
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Avoiding Cultural Misunderstandings

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