Benchmark Study - Embarcadero Technologies, Inc. CM/Data Competitive Analysis

Competitive testing analysis is a vital part of designing, evaluating, and marketing hardware and software products. National Technical Systems (NTS) tested two change management systems, measuring how quickly each compares selected datasets. Find out which solution proved to be twice as fast as the other in a local area network (LAN), and almost 24 times faster in a wide area network (WAN) environment. Learn more.

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Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

Case Study: IBM's Adoption of Sugar: A Lesson in Global Implementation

  • Source: Ovum
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IBM leveraged SugarCRM's user-focused customer relationship management (CRM) to transform its global sales organization, deploying a new system for reps that manage millions of opportunities worldwide. Read an analysis of how IBM completed this task. Read More

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International Transportation Management Benchmark Study-Winners See Strategic Value of Visibility

More than 200 supply chain managers were surveyed on their international transportation management (ITM) practices, processes, and the technologies that support them. This report is the third annual study on this subject—a benchmarking initiative seeking to parse out companies that are succeeding at any particular function and examine why they are successful. Read More

Case Study: Falcon Technologies, Inc.

  • Source: Infor
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Falcon Technologies, Inc. (FTI) is a leading distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more. Read More
 
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