Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience

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Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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Optimizing Bandwidth: Why Size Doesn’t Always Matter

Network managers have to balance the need for increased speed of response and the best possible end user performance, and the need to reduce costs.

Traffic on the network expands to fill the available bandwidth, resulting in degraded performance across the most congested links. Network managers have to be able to show that a link is experiencing congestion for a significant amount of time due to legitimate business usage before they can add additional capacity. But approaches such as peak or average utilization and traffic totals provide limited insight into and understanding of network congestion.

To optimize the use of existing capacity and make the business case for more bandwidth, network managers need to ask themselves a number of questions. In this white paper, a new approach to getting needed information about network congestion is discussed. Principles to consider for effective capacity planning are discussed, as well as the limitations to traditional approaches to managing network capacity, and a solution called burst utilization is given, to measure performance and save network managers time.

A burst-style view shows the links spending the most amount of time in a congested state and the time in that state. Using this information, the network manager can explore why the link is busy and whether additional bandwidth is needed, and identify any links where capacity could be reduced. By using existing bandwidth more effectively, they may be able to improve the end user experience.  Read More

Guide to IT Best Practices in Application-Aware Network Performance Management

Businesses are constantly striving to do more with fewer resources, and information technology (IT) departments are subject to the same pressures. They must contend with a growing number of applications and an increasingly complex infrastructure. The IT department’s arsenal includes tools for monitoring network, application, server, database, and end user performance, but typically they are not integrated with each other. That means that it’s end users who are detecting poor application performance, and the role of the IT team is reactive.

A modern performance management solution must be easy to use, include comprehensive alerting, and offer reporting that correlates data from each component of an application and the underlying infrastructure. Application-aware network performance management (AANPM) tools aim to provide a holistic view of the performance of interdependent applications, servers, and networks. Such cross-platform visibility enables the IT department to ensure high-performance delivery of critical business applications.

This white paper describes the trends in application performance and network diagnostic tools and the drivers of AANPM. You’ll learn about best practices for implementing AANPM and discover some enterprise use cases. Read More

Application-Aware Network Performance Management for Dummies

Organizations depend on their networks and applications for the success of their business. Traditionally, networks and application performance were monitored separately, but they are increasingly interdependent. When a user experiences network difficulties, it doesn’t matter to the user where the problem lies—it matters only that he or she get the service expected.

Application-aware network performance management (AANPM) is a new, integrated approach to monitoring service. This e-book explores the need for an integrated approach for visibility into your network and the concept of AANPM. You’ll discover the use cases for AANPM and the building blocks for an effective AANPM solution.

With AANPM you’ll improve diagnostics so you can monitor your network proactively and strengthen your physical and virtual infrastructure. With end-to-end visibility, AANPM will help to correlate and analyze performance data across the network to better support business-critical applications. Read More

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Deploying Customer Relationship Management Effectively: Beyond Implementation

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