Beyond Money: How to Win and Keep Top Performers

Loyal and satisfied employees are the foundation of successful business performance. Yet, new research shows employee loyalty slipping worldwide. The importance of building and rebuilding employee loyalty is paramount for organizations that want to retain their top talent and avoid the high costs associated with high turnover. Read this white paper and know 10 strategies for fostering employee engagement and motivation.

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Best Practices for Managing Just-in-time (JIT) Production

Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing. Read More

Four Ways to Win Customer Raves With Your Speech-Enabled IVR

An interactive voice response (IVR) system can be key for communication between an enterprise and its customers. How can an IVR system be designed to be intuitive and user-friendly, providing assistance and not frustration?

Download this tip sheet to learn four ways an enterprise can work towards an IVR system that customers see as a help and not a hindrance.

The considerations to keep in mind include knowing your customers, avoiding an overly complicated and overstuffed system,... Read More

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Economic activity in emerging markets is growing at around 40 percent—as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are competing for people who have numerous options and high expectations. How can your company attract and retain talent in emerging markets in Brazil, Russia, India, and China—offering new employees what they want, while ensuring your bottom line is met? Find out. Read More

IT Service Management Metrics that Matter

Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More

Beyond Talent Development: Managers as Talent Leaders

There’s a war going on, and many companies are fighting it—and losing. It’s a war to attract and retain great talent. While projected economic growth is fueling demand, companies of all sizes are finding it difficult to get and keep skilled employees. What can be done to stop this talent crisis? Organizations must make talent management a top priority. Find out how this simple tactic can lead your organization to victory. Read More
 
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