Bridge the Gap between BI Best Practices and Successful Real-world Solutions

  • Source: Gartner
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A strong business intelligence (BI) program can be a powerful competitive differentiator for midsize businesses—but many implementations fall short of expectations. Download this paper featuring research from Gartner to discover how you can avoid common pitfalls and build a successful BI program that unleashes your organization’s potential.

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Expert’s Guide to Successful MRP Projects

To succeed in their tasks, planners and schedulers rely on materials resource planning (MRP) software to make recommendations and send signals. To make meaningful suggestions, MRP requires a steady diet of accurate, relevant, and timely data. This guide breaks down two critical MRP project success factors: 1) tips to select the right MRP software, and 2) best practices to extract meaningful value from MRP solutions. Read More

Best Practices for a BI and Analytics Strategy

  • Source: IDC
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A growing number of organizations are moving toward having more pervasive business intelligence (BI) by turning to evidence-based decision making supported by a range of BI and analytics technology and processes that enable decision makers to have the best possible intelligence about customers, finances, operations, suppliers, and the market. This white paper addresses several questions that BI customers are facing. Read More

Migrating Legacy End of Life IVR

Interactive voice response (IVR) systems bridge communication between enterprises and customers. When that bridge becomes outdated or nears its end-of-life, steps need to be taken and factors need to be considered to successfully update that crucial IVR system.

In order to make the best possible investment choice when considering a new cloud IVR provider, some key questions need to be asked. Is the IVR solution flexible? Does it support multi-channel customer interaction?

These... Read More

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Business Intelligence: Actionable Insights for Business Decision Makers

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Business Intelligence Standardization

  • Source: SAP
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