Build Your Own SAP CRM Solution-and Know Exactly How Much It Will Cost

Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship management (CRM) solutions give companies a live, preconfigured CRM environment that leverages CRM best practices. They also include a unique implementation methodology.

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How Solace Message Routers Reduce the Cost of IT Infrastructure

Message-oriented middleware is the cornerstone of modern enterprise information technology (IT) and big data. But the problem is that it’s too complex and expensive to own and operate, especially as data volumes climb. This paper explains how Solace’s innovative solution can significantly reduce the total cost of ownership of your messaging middleware platform and IT infrastructure. Download the white paper and get the details. Read More

CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock

When making a customer relationship management (CRM) decision, it’s important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions. Read More

CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock

When making a customer relationship management (CRM) decision, it’s important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the four leading midmarket CRM solutions. Read More

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative

It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more. Read More

Converting Service Calls into Sales with Real-time Offer Management

  • Source: SAP
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To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel—at the right time. Of course, it’s not really that simple. But service firms are finding it’s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation. Read More

How to Embrace CRM and Make it Succeed in Your Organization

Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including a well-defined implementation strategy, the people factor, and the need for integration with the incumbent enterprise resource planning solution. If these conditions are met, CRM can have a dramatic impact on internal processes, customer satisfaction, and company profitability. Read More
 
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