Building Capabilities Leveraging Alternate Solution Deployments

  • Source: SAP
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Businesses need to be highly flexible, scalable, and able to adapt quickly to market conditions and customer demands. However, this is easier said than done; building and maintaining such capabilities the traditional way is laborious and challenging. Download this white paper to learn about the various capability acquisition and IT solution deployment options—and how to evaluate them.

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center

One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More

The Importance of Change Management in ERP Deployments

Implementing an enterprise resource planning (ERP) solution can be a long, complicated, and often very difficult process. Change is rarely ever very simple. However, most would also agree that the rewards of a successful ERP implementation almost always justify the effort. Download this white paper for ERP deployment tips. Read More

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Leveraging CRM for Midsize Company Growth

Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More

Software-as-a-service: Beyond the Architecture Discussion

  • Source: Plateau Systems
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As software-as-a-service (SaaS) deployments have moved from relatively small implementations to more complex enterprise environments, it has become clear that SaaS has spawned more than an architectural debate around on-premise software deployment versus a multi-tenant provider-hosted environment. This paper discusses the business model required for SaaS providers, and the key benefits for customers and providers. Read More

Supercharging SOA

  • Source: CIO
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IT managers realize that service-oriented architecture (SOA) projects are no longer an “if”—they’re a “when.” SOA can help achieve your number-one goal: aligning IT with business. If you’re in the consideration and planning stage, you’ll need some practical strategies for a business-driven SOA deployment. Find out how packaged solutions can accelerate SOA deployments, ease the burden of SOA management, and more. Read More
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