Building the Customer-centric Enterprise

  • Source: The Economist
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The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain.

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The Intelligent Integrated Enterprise Advantage

  • Source: IDC
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Read this paper to learn how you can create an intelligent, integrated enterprise that dramatically increases both customer satisfaction and profitability. By leveraging business intelligence to integrate and manage widely distributed systems, your organization can meet and exceed enterprise commitments to customers. Read More

Moving Beyond Your Mobile Blind Spot: An App Centric Approach to Enterprise Mobility

Between 55% and 65% of enterprises allow some type of bring your own device (BYOD), according to J. Gold and Associates’ research. While companies tend to have mobile strategies, there are often gaps within those strategies that overlook factors like changing technology requirements and security breaches. This report looks at the crucial factor of security, compares mobile security solutions, and details prioritizing the user experience. Read More

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Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer

  • Source: SAP
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Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous improvement and eliminating waste—technology. This white paper presents six brief case studies of manufacturing companies that have built an underlying technology infrastructure to support a foundation for increasing their value to their customers. Read More

Improving Customer Relationships: An Integrated Approach

  • Source: The Economist
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It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy. Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis

  • Source: SAP
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An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change. Read More
 
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