Building the Empowered Enterprise

Managing the convergence of social, mobile, and cloud technologies—particularly as it relates to the way your organization acquires, develops, engages, and retains talent—can be tricky. Read this white paper for a roadmap for leveraging technology to enable greatness in your employees, and building an Empowered Enterprise.
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TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises

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Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business.
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  • Published On: March 28 2013

The 14-Step Guide to Building a Performance Management Framework in Field Service Organizations

When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because performance management is a continuous effort that has a direct impact on your people, processes, and systems, start your performance management initiative today by following 14 steps to building a performance management framework for your field service organization.
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HTML5 in Field Mobility—Mind the Gap

When reviewing your mobility strategy for a field service app—whether you’re building or buying a mobile application—you must balance compatibility, the user experience, and the risks you’re willing to take. Learn more in this white paper on HTML5 in field mobility.
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Building the Customer-centric Enterprise

  • Source: The Economist
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain.
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Building an Incident Response Team (IRT)

Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how.
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