Business Network Transformation: Rethinking Relationships in a Global Economy

Business networks have come to the fore in the past decade, as the power of customers and consumers has increased relative to the manufacturers and retailers that serve them. These networks enable these companies to deliver faster innovation to customers at lower costs by sharing investment, assets, and ideas. Find out how information technology and communication (ITC) systems can help you unlock new market opportunities.

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11 Criteria for Selecting the Best ERP System Replacement

An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision. Read More

Services Resource Planning: How Integrated PSA, CRM, and Financials Can Transform Your Services Business

Enterprise resource planning (ERP), customer relationship management (CRM), and professional services automation (PSA) are all part of a standard software system for many companies today. But for project- and service-driven companies, an emerging type of software is making things easier to combine the most important elements of these solutions to support the whole bidding-to-billing lifecycle. Services resource planning (SRP) provides the basis of a system covering everything from initiation and... Read More

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Rethinking Customer Service: The Call Center as Corporate Information Hub

At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century. Read More

Oil & Gas - Global IT Services Transformation

The oil and gas industry is faced with not only the challenges of volatile prices but also the various risks from owning and operating critical infrastructures and assets. In order to overcome these issues without compromising cost efficiency, IT services within the process control domain (PCD) need to be transformed. This encompasses the outsourcing of IT services within the business-critical PCD so that the organization benefits from the best practices of wider enterprise IT. Transforming IT services... Read More

The Collaboration Advantage: Customer-focused Partnerships in a Global Market

  • Source: The Economist
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Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers. Read More
 
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