Business Network Transformation: Rethinking Relationships in a Global Economy

Business networks have come to the fore in the past decade, as the power of customers and consumers has increased relative to the manufacturers and retailers that serve them. These networks enable these companies to deliver faster innovation to customers at lower costs by sharing investment, assets, and ideas. Find out how information technology and communication (ITC) systems can help you unlock new market opportunities.

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Change on the Horizon: How to Prepare for Uncertainty in a Shifting Global Economy

The global economy, fueled by the Internet and other technology, offers a myriad of opportunities to evolve and grow for companies that have the agility and ingenuity to leverage the uncertainty inherent in ever-changing conditions. But of course there are challenges: you have more competitors, and trends are moving very swiftly. This white paper offers advice to CEOs for navigating risk and reward in today’s unpredictable global business landscape.  Read More

Case Study: IGX Global Corp

IGX Global provides solutions to develop, deploy, and sustain effective long-term network and information security plans. This case study identifies the business issues that IGX Global was able to overcome using FinancialForce supply chain management (SCM). Learn about the project results. Read More

From VAR to Solution Provider: Five Strategies for Business Transformation

  • Source: Computer Economics, Inc.
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The traditional value-added reseller (VAR) business—comprised of companies that add features or services to an existing product and then resell it as an integrated product or complete solution—has become more challenging, with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. The pressures are causing many VARs to grow their businesses from simply selling products to offering more comprehensive solutions built on a richer set of services and... Read More

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Rethinking Customer Service: The Call Center as Corporate Information Hub

At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century. Read More

Global HR Transformation

The practice of human resources (HR) management has evolved dramatically over the past 10 years. Some might argue that those changes are sufficient to satisfy today’s business requirements. But will they be enough to meet the critical challenges of tomorrow? Find out how effectively first-generation HR initiatives dealt with strategic issues, and what you’ll need to focus on for a successful response to future changes. Read More

Gen-Probe: A Business Transformation Study

  • Source: SAP
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Gen-Probe Incorporated is a global leader in the development, manufacture, and marketing of nucleic acid tests, used primarily to diagnose diseases and screen donated blood. In 2004, thanks to rapid growth, it needed applications to support its customers’ ever-rising performance demands. In addition, it required advanced business applications for continued focus on product innovation and expansion into new geographic markets. Read More
 
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