Business Process Overview: Service Management

  • Source: IBS
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Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

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The Ultimate Guide to Quote-to-Cash

Whether you are in sales, sales ops, legal, finance, operations, or any management position, you share one common goal with everyone else in your company—the desire to drive revenue. Understanding and optimizing the quote-to-cash process will allow you to accomplish this, while also reducing risk and increasing sales efficiency. Get a step-by-step overview of the quote-to-cash process, and the challenges—and opportunities—of each stage, so you can manage the process more proactively, and take the steps needed to drive better business results.  Read More

IBM Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business

  • Source: IBM
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  • Published: October 31 2014
Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that's priced and packaged specifically to meet the needs of midsize organizations. Read More

Platform for Cloud BI and Analytics

  • Source: Birst
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Purpose-built for agility, Birst’s business analytics platform it a multitenant cloud solution with the flexibility for organizations to choose where their data is hosted. A software-as-a-service (SaaS) solution like Birst can significantly lower the cost of resource required to implement and maintain a business intelligence (BI) solution. This paper provides a technical overview of the Birst platform, including its architecture, components, functionality, and approach to user experience.  Read More

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Software-as-a-service Overview

The software-as-a-service platform enables users to access software applications anytime, from anywhere, via an Internet browser. A SaaS business model enables companies to purchase business software on a monthly subscription basis, and eliminate the need for servers or on-staff support personnel. This fact sheet gives you a quick run-down of what SaaS is, what kind of company it’s best suited for, and why. Read More

The Truth about Software-as-a-service (SaaS)

Software-as-a-service (SaaS), also called on-demand software, can be a convenient and profitable business model for vendors. And for clients, SaaS can provide greater processing efficiencies than a company’s own internal systems. As a result, human resources, customer relationship management, or accounting process costs decrease when handled by an SaaS vendor. Learn about the benefits—but also the challenges—of SaaS. Read More

Customer Relationship Management: Putting Customers at the Center of the Business

  • Source: Exact
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No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers. Read More
 
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