CIO Playbook: Enterprise Telephony

Many changes brought about by advances in IP communication technology, growth of cloud-based services, among others, are transforming business telephony and affecting businesses both large and small. These changes can be seen as both challenges to deal with and opportunities to improve employee communications. Read up on a list of key drivers of change, along with some ideas about how to deal with and/or take advantage of them.

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VoIP Introduction

VoIP uses internet protocol data packets to transfer voice, fax, and other data over the shared network, rather than the traditional public switched telephone network (PSTN), which is based on copper wires carrying analog voice data over the dedicated circuits. VoIP, in contrast to PSTN, uses what is called packet-switched telephony, whereby the voice information travels to its destination in individual network packets across the Internet that are assembled and then converted to voice. Learn the... Read More

Future Tech: Where Will Telephony Be in Two Years?

Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more. Read More

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10 Golden Rules for Choosing a Telephony System

Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization. Read More

9 Savvy Ways to Reduce the Cost of Your Existing Enterprise IP Telephony Network

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Enterprise internet protocol (IP) telephony has proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. Learn five effective ways to reduce expenses for paid calls; four valid tips to decrease costs for IP telephony network ownership and administration; and a unique solution that combines call-accounting... Read More

Checklist: Adding Up the Return on IP Telephony Investments

Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it. Read More
 
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