CRM Best Practices Adoption

Customer relationship management (CRM) best practices aren’t well recognized by many companies. Disappointment with CRM systems usually results from poor strategies that don’t focus on a specific set of business capabilities to increase revenues or reduce costs. How well does your company stack up? Learn about CRM best practices, pinpoint the best opportunities for quick wins, and build an action plan to close the gaps.
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Best Practices for Managing Just-in-time (JIT) Production

Just-in-time (JIT) manufacturing “is not procrastination, but making a commitment once the scales are tipped in the favor of certainty.” How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? In this guide, experts share their top seven best practices for deftly managing JIT manufacturing.
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Best Practices in Mobile Workforce Management

How can you address the full lifecycle of mobile workforce management and continuously achieve your operational goals? Keep in mind these best practices in planning, executing, and monitoring.
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Go Daddy: Best Practices on Validating Storage Performance

Learn how Go Daddy accelerated new storage technology adoption, decreased risk by ensuring SLAs, and reduced costs by 50% for its 30 PBs of hosting data. The new storage validation process empowers Go Daddy with the insight to optimize both service delivery and vendor selection.
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Technology Adoption in Midsize Wholesale Distributors

Simon Ellis, practice director of supply chain strategies at IDC Manufacturing Insights, responds to questions regarding the business processes of wholesale distributors and customer relationship management (CRM) tools, and discusses how new technology trends—cloud, mobility, social business, and big data—are affecting wholesale distributors.
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Deploying Customer Relationship Management Effectively: Beyond Implementation

A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success.
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Cutting the Risk from CRM Purchase and Deployment

Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.
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