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CRM: Big is Not Always the Best

Source: Oncontact Software Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

Featured publications:

Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Source: Salesforce.com Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution. Read More...
TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
Source: Technology Evaluation Centers Published On: March 28 2013 Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business. Read More...
The NORRIQ Group
NORRIQ implements and supports business solutions based on the Microsoft Dynamics platform. While NORRIQ counts many large companies among its clients, it specializes in providing 360-degree services to small and medium-sized businesses. Its services are based on a thorough integration of the central enterprise resource planning (ERP) system and surrounding systems such as e-business, Microsoft CRM, business intelligence, and SharePoint. NORRIQ has an industry-specific focus, providing solutions for the retail, food and beverage, automotive, fashion, and wholesale and distribution industries. It has developed its own solutions or add-ons, workflows, and processes, especially for these industries. Today, NORRIQ provides Microsoft Dynamics solutions to more than 3,000 customers in over 46 countries. The company employs 300 people in Denmark, Belgium, Germany, Tunisia, and the Netherlands. Read More...


You may also be interested in these related documents:

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Source: Sage Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships. Read More...
The Real Challenge of CRM: Employee Buy-In
Source: Oncontact Software Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success? Read More...
17 Rules of the Road for Customer Relationship Management
Source: Sage Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation. Read More...

 
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