CRM Transformation and Innovation to take Organisations into 21st Century

  • Source: Gush*
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Customer demand has pushed customer relationship management (CRM) business solutions to higher levels of technological innovation and integration resulting in more user-friendly and cost-effective solutions that deliver measurable results to both the users and the organization. In this paper we outline how CRM has matured both technologically and as a strategic business initiative to deliver organizational CRM success supported by real ROI.

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How Do Your BPM Metrics Measure Up?

While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale business networks, the dynamic nature of these networks will accelerate, contributing to the complexity that organizations will need to address. Plus technologies such as social, mobile, big data, analytics, and the cloud that are having to be applied to BPM further complicates matters. Approaches have to change from being reactive to proactive. To handle all of this should be intelligent software that uses business metrics and analytics.

This white paper takes a look at BPM metrics best practices, as well as how to establish a baseline and ensure BPM metrics support the organization’s key business outcomes. Read on to discover more about how using BPM metrics can help you achieve fact-based business innovation and transformation that can help your BPM metrics “measure up” so you can more easily achieve true business agility.  Read More

TEC 2015 ERP for Discrete Manufacturing Buyer's Guide

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  • Written By: Ted Rohm
  • Published: February 3 2015
The TEC ERP for Discrete Manufacturing Buyer’s Guide was developed to provide unique perspectives on the state of the enterprise resource planning (ERP) solution market for manufacturers. Discrete manufacturers face a number of business challenges in the 21st century, including the traditional challenges of planning and managing production, managing costs, and staying compliant with regulations, and newer challenges related to the ability to support customizable and complex products and global markets, and hiring qualified staff.

How are manufacturers and vendors dealing with these changing requirements for manufacturing ERP? Read on to find out. In addition to a functionality comparison of manufacturing ERP products currently on the market, the TEC 2015 ERP for Discrete Manufacturing Buyer’s Guide includes the results of TEC’s ERP trends survey (showing some surprising trends and stats), a discussion about how ERP vendors are differentiating themselves these days with elements enhancing user experience, and a special section dedicated to configure, price, and quote (CPQ) solutions and their growing importance to discrete manufacturers. Case studies and thought leadership from leading vendors in the discrete manufacturing ERP software space are also included as examples of recent successful ERP implementations and upgrades. Download the free guide now for TEC's expert analyst insight into manufacturing ERP trends, functionality comparisons, and vendor differentiation.  Read More

TEC 2015 ERP for Discrete Manufacturing Buyer's Guide

  • Source:
  • Written By: Ted Rohm
  • Published: February 3 2015
The TEC ERP for Discrete Manufacturing Buyer’s Guide was developed to provide unique perspectives on the state of the enterprise resource planning (ERP) solution market for manufacturers. Discrete manufacturers face a number of business challenges in the 21st century, including the traditional challenges of planning and managing production, managing costs, and staying compliant with regulations, and newer challenges related to the ability to support customizable and complex products and global markets, and hiring qualified staff.

How are manufacturers and vendors dealing with these changing requirements for manufacturing ERP? Read on to find out. In addition to a functionality comparison of manufacturing ERP products currently on the market, the TEC 2015 ERP for Discrete Manufacturing Buyer’s Guide includes the results of TEC’s ERP trends survey (showing some surprising trends and stats), a discussion about how ERP vendors are differentiating themselves these days with elements enhancing user experience, and a special section dedicated to configure, price, and quote (CPQ) solutions and their growing importance to discrete manufacturers. Case studies and thought leadership from leading vendors in the discrete manufacturing ERP software space are also included as examples of recent successful ERP implementations and upgrades. Download the free guide now for TEC's expert analyst insight into manufacturing ERP trends, functionality comparisons, and vendor differentiation.  Read More

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