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Call Center Buyer’s Guide

Source: InsideCRM
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.


Featured publications:

TEC 2013 Supply Chain Management Buyer’s Guide
Source: Technology Evaluation Centers Published On: August 27 2013 This buyer’s guide provides an overview of supply chain management (SCM), including an in-depth look at the major issues affecting the supply chain today, and explains how SCM software can fulfill these needs. The guide also takes a broad look at major next-generation technology trends and how they are affecting SCM solutions. Included in this guide is a special report on the wholesale distribution industry, with an examination of the challenges facing this industry, and the innovation and technology that are driving change. Read More...
TEC 2014 Mobile BI Buyer's Guide
Source: Technology Evaluation Centers Written By: Jorge Garcia Published On: December 20 2013 Once considered a nice-to-have, mobility is now standard in most business intelligence (BI) applications. Most traditional BI and analytics software providers have a complementary mobile offering, and new software offerings are emerging that provide BI functions solely for mobile platforms. This buyer’s guide surveys the mobile BI landscape and describes some of the more important solutions in this space. This guide will help you understand the various types of software offerings on the market, give you insight into what your peers are looking for in mobile BI solutions, provide an overview of the main features and functions of mobile BI solutions, and show you how these solutions can help you transform your business. Read More...
How to Save $20,500 on Call Center Software
Source: Business.com Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...


You may also be interested in these related documents:

Contact Center Buyer's Guide
Source: Ziff Davis Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center. Read More...
Business VoIP Buyer’s Guide
Source: CompareBusinessProducts.com Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Read More...
Automating Your Call Center Feedback
Source: Mindshare Technologies Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems. Read More...

 
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