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Contact Center Buyer's Guide

Source: Ziff Davis
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.


Featured publications:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
Source: Ziff Davis One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More...
TEC 2014 HCM Buyer’s Guide for Medium and Large Enterprises
Written By: Raluca Druta Published On: June 30 2014 How do you treat humans as capital? The concept of human capital depends on its two parts: what we understand by "human" and what defines something as "capital." The supporting technology then is a shape-giving agent to what human capital management (HCM) or human resources (HR) departments can become.

This buyer’s guide examines high-level features offered by HCM technology vendors. In addition, the guide looks at what to consider when deciding between full suite and best-of-breed software solutions and explores new niche-oriented technologies. You'll also find articles on contemporary leadership models, talent management versus workforce management, and the role of enterprise learning in a company’s growth. Read More...
Business Phone Systems Buyer’s Guide
Source: Ziff Davis If you need a new phone system, this buyer’s guide will bring you closer to taking the first steps of testing a system and making the move. Go for it. All you have to lose is lousy call quality and expensive maintenance payments for your wheezing old phone system. All you have to gain is higher quality, lower prices, more features, easier growth options, better system management, and improved customer service. Read More...


You may also be interested in these related documents:

Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
Source: Ziff Davis One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this business case for companies of all sizes. Read More...
Oracle Fusion HCM Cloud Applications: A Buyer’s Guide for CIOs
Source: Oracle This white paper explores six key technical questions that every enterprise should ask when selecting a cloud-based HCM application. For each one, we examine why Oracle Fusion HCM is the best solution for any enterprise looking to harness cloud computing to modernize and extend its HR systems.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
Call Center Buyer’s Guide
Source: InsideCRM A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy. Read More...

 
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