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Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service

Source: SAP
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.


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