Computer Information Enterprises (CIE)
The company was founded in 1978 and incorporated in the state of California in 1982. As a custom programming operation, it worked with such major clients as Aetna Life Insurance, Mervyn’s, Playtex and Vons. In the mid-90’s the founder recognized an opportunity to transition itself with the development of a document imaging product within the Solomon IV accounting ERP system and became the first such company to seamlessly integrate with that platform. In 1996 it deployed its first document management product to the Solomon marketplace and over the next several years began to roll-out its solution to the then named Solomon and Great Plains market. In 2002 the company introduced its product in the Sage MAS500 market and in 2004, introduced its product for Sage 100 ERP
Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market.
These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times.
VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions.
Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings.
Vertical Solutions, Inc. has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI has offices and partners worldwide.