Customer Communication: Managing the Digital Deluge

As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).

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Modern Finance in the Digital Age: Measure and Respond Best Practices

Leveraging big data and social media is crucial not only in order for businesses to remain relevant and competitive in today’s global marketplace, but also in order to develop and maintain a new successful business model capable of responding quickly to market behaviors. Businesses need to respond to these powerful and important sources of data found within the “third platform” of online social interaction, cloud technology, mobility of customers, and information sharing. This digital data, combined with intangible assets, represent an increasingly important source of value for companies. The Measure and Respond Best Practices Method effectively processes a vast amount of digital information, aiding in the ongoing development of business plans that utilize these new intangible assets, allowing the user to create a business model that is holistic in its approach to managing and utilizing third platform information.

Capturing and managing a large amount of data is vital, but so too is extracting the pertinent information—inconsistently defined data can be a financial hindrance to business. In this white paper, learn how Oracle uses analytical tools through five key processes: Report and Comply, Measure and Respond, Plan and Direct, Procure to Pay, and Project Financial Management, allowing the user to understand how to develop and adopt best new practices by focusing on relevant information, derived from third platform sources. Decision-making processes can then be accomplished using evidence-based information pulled from high-quality data. Read More

Modern Finance in the Digital Age: Measure and Respond Best Practices

Leveraging big data and social media is crucial not only in order for businesses to remain relevant and competitive in today’s global marketplace, but also in order to develop and maintain a new successful business model capable of responding quickly to market behaviors. Businesses need to respond to these powerful and important sources of data found within the “third platform” of online social interaction, cloud technology, mobility of customers, and information sharing. This digital data, combined with intangible assets, represent an increasingly important source of value for companies. The Measure and Respond Best Practices Method effectively processes a vast amount of digital information, aiding in the ongoing development of business plans that utilize these new intangible assets, allowing the user to create a business model that is holistic in its approach to managing and utilizing third platform information.

Capturing and managing a large amount of data is vital, but so too is extracting the pertinent information—inconsistently defined data can be a financial hindrance to business. In this white paper, learn how Oracle uses analytical tools through five key processes: Report and Comply, Measure and Respond, Plan and Direct, Procure to Pay, and Project Financial Management, allowing the user to understand how to develop and adopt best new practices by focusing on relevant information, derived from third platform sources. Decision-making processes can then be accomplished using evidence-based information pulled from high-quality data. Read More

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance, and service quality. This demands a shift in focus from hardware to a deeper understanding of service provision and the customer experience. It also requires an evolved skill set, and new application-monitoring tools.

This white paper explores the evolution of networks, including the idea of user-centric networks and network virtualization, and the technology that will support it. Read More

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Data, Data Everywhere: A Special Report on Managing Information

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The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more. Read More

New Challenges in Managing Advertising Revenue

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As the digital era evolves, media content companies are faced with a number of new challenges. One such challenge is that they can no longer specialize in one communication format. The advertising market is now a dynamic and complex forum making it difficult to manage multiple channel revenues. A standard, integrated solution, however, can facilitate the management of advertising revenues while increasing customer satisfaction. Read More

Managing Global Supply Chain

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As international competition becomes more intense and as national barriers for trade gradually reduce, the era of global business is here to stay. Increasingly the difference between success and failure in the global marketplace will be determined not by the sophistication of product technology or marketing communication, but by the way in which the global supply chain is controlled and managed.A global supply chain has to be agile and flexible enough to cope with differences in customer requirements and yet should be able to reap the benefits of focused manufacturing in terms of economies of scale. Read More
 
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