Customer Experience Management: Accelerating Business Performance

Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

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The Future of Sales Performance Management

Sales managers have faced the same challenges since long before customer relationship management (CRM) applications were invented. However, new tools and technologies are making their jobs easier. The future of sales performance management is integrated with CRM and social collaboration. It helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Read More

Using Service Management Software to Enhance the Customer Experience

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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

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Effective Enterprise Performance Management: Reducing Bottlenecks and Accelerating Time-to-Decision

Implementing enterprise performance management can significantly improve financial and operational performance, but many organizations lack the initiatives, capabilities, and technology to realize such opportunities. This white paper identifies the challenges that prompt companies to implement effective enterprise performance management, and the corresponding capabilities and technologies that help them improve financial and operational management. Read More

Accelerating Cloud Performance with WAN Optimization

Today’s smart chief information officers (CIOs) are assessing their workloads against business needs and analyzing where each should run—locally or in the public cloud. Read on to learn about the benefits of cloud computing, and why its success or failure is often dependent on wide-area network (WAN) optimization. Read More

Accelerating Transformational Change

This briefing explores the issues and options facing organizations seeking to transform their businesses. While change begins in the minds of the management team, it can be accelerated throughout the organization by the right application of technology. Find out how. Read More
 
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