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Customer Relationship Management Buyer's Guide (Summary Edition)

Source: Technology Evaluation Centers
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.


Featured publications:

TEC 2013 CRM Buyer's Guide for Medium and Large Enterprises
Source: Technology Evaluation Centers Published On: March 28 2013 Great customer service is the best (some say the only) way to truly stand out from the competition. CRM vendors are helping companies rise to the challenge with new tools for building and measuring relationships. In the 2013 TEC CRM Buyer’s Guide, analyst Raluca Druta walks you through the latest CRM developments and looks at how trends like customer experience management, mobility, and social media integration are changing the way companies do business. Read More...
TEC 2013 Supply Chain Management Buyer’s Guide
Source: Technology Evaluation Centers Published On: August 27 2013 This buyer’s guide provides an overview of supply chain management (SCM), including an in-depth look at the major issues affecting the supply chain today, and explains how SCM software can fulfill these needs. The guide also takes a broad look at major next-generation technology trends and how they are affecting SCM solutions. Included in this guide is a special report on the wholesale distribution industry, with an examination of the challenges facing this industry, and the innovation and technology that are driving change. Read More...
Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
Source: Epicor In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More...


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ERP for Small Businesses Buyer's Guide (Summary Edition)
Source: Technology Evaluation Centers If you’re a small business owner considering enterprise resource planning (ERP), you undoubtedly have numerous questions. Should you choose an on-premise, on-demand, or open-source system? Should you manage the selection and implementation process yourself, or rely on outside consultants? These questions—and many others—are addressed in this guide. Download it, and begin the process of improving the way you run your business. Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Source: Technology Evaluation Centers Published On: November 21 2011 Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...

 
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