Customer-oriented Banking and Account Origination

  • Source: SAP
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A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

Featured Software Research:

Selecting ERP for Engineer-to-order Manufacturing

  • Source: IFS
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Most enterprise resource planning (ERP) software was not designed for a project-oriented environment like engineer-to-order (ETO). How do the needs of ETO manufacturers differ from more traditional manufacturers? And how can an ETO manufacturer go about selecting ERP software that truly meets their needs for project visibility and control? Download this white paper to find out more. Read More

Using Chatter with FinancialForce Accounting for Better Credit and Collections Collaboration

Collaboration is a key part of credit and collections, both in avoiding disputes and resolving them. Effective information sharing can go a long way. This research paper presents two use cases that involve four main factors for enabling sell-side collaboration: recording, storing, sharing, and accessing of data. They have used Chatter on the Salesforce1 platform in an effort to support those collaborative processes by both providing full account visibility to all stakeholders and tracking conversations... Read More

Why Aerospace and Defense Maintenance Needs Mobile MRO

  • Source: IFS
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Aerospace and defense (A&D) maintenance and sustainment do not take place in an office, or any other stable environment. Even when software vendors take into account the need for mobile access to software used to maintain and sustain assets in the field, they may not be taking into account the context within which the software is used.

This white paper looks at different ways enterprise software is used to sustain and support military assets. Also examined are different types of mobile... Read More

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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards

  • Source: Oco, Inc
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A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more. Read More

Case Study: Leading Online Bank Automates with Job Scheduling Solution

An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how. Read More

The Banking Industry: Planning the Road Ahead

Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional analyses can help management determine the feasibility of a strategy. An enterprise-wide, integrated planning and forecasting environment that reaches business units, products, customer segments, and geographies can align non-financial performance... Read More
 
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