Home
 > Research and Reports > White Papers > Customer-oriented Banking and Account Origination

Customer-oriented Banking and Account Origination

Source: SAP
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.


Featured publications:

Introduction to Customer Relationship Management
Source: Ziff Davis The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Customer Analytics Pay Off
Source: IBM To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More...
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
Source: IBM This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More...


You may also be interested in these related documents:

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Source: Oco, Inc A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more. Read More...
Case Study: Leading Online Bank Automates with Job Scheduling Solution
Source: Tidal Software An online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes with a job scheduling solution that could handle the bank’s growth. The bank’s IT team, however, faced two major hurdles affecting growth: both batch job processes and script-writing were manual and inefficient. A job management solution helped the bank achieve new levels of growth. Learn how. Read More...
The Banking Industry: Planning the Road Ahead
Source: Oracle Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional analyses can help management determine the feasibility of a strategy. An enterprise-wide, integrated planning and forecasting environment that reaches business units, products, customer segments, and geographies can align non-financial performance targets with high-level financial targets and help banks meet their goals. Read More...

 
comments powered by Disqus



Recent Searches
Others A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

©2014 Technology Evaluation Centers Inc. All rights reserved.