Decisions, Decisions: Key Issues to Consider in Selecting a Field Service Management Solution

  • Source: FieldOne
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Every company offering field service management and automation solutions will impress you with a long checklist of features: schedule boards, dispatching and routing, work order management, automatic billing, and more. How do you compare products and find the differences that should determine your choice? Download this white paper and read up on some of the key issues to explore as you compare products and providers.

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Understanding Reverse Logistics in Field Service Management

  • Source: IFS
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This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

4 Steps to Choosing the Right Device for Field Service Mobility

  • Source: IFS
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Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More

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  • Source: IBM
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Consolidation in the enterprise performance management (EPM) market has led to a glut of misleading, and sometimes overstated, vendor claims. This has served to confuse end users evaluating solutions, just at the time when an EPM strategy is so important—particularly for organizations looking to broaden their EPM strategies. Find out what you need to know before you start evaluating EPM solutions for your organization. Read More

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Making the Right Decisions with SCOR

  • Source: IBS
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