Defining the Business Value from Your Technology Investment

Most decisions on technology investments, like decisions in other business areas, are tied to expected benefits. Typically, these benefits are identified as cost savings, greater efficiencies, "best practices," or more sales. But too often the value promised by adopting new technology is misinterpreted or misunderstood by the business. The result: mismanaged expectations, or worse, business decisions made with faulty information.
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  • Source: Technology Evaluation Centers
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