Delivering Efficiency: Business Processes, Automation, and Integration

Implementing IT solutions that fulfill all corporate requirements requires exhaustive research and analysis. But the reality is that most organizations have neither the time nor the resources to do all this. Indeed, such an approach is largely impractical, since by the time you’ve built your perfect solution, it may already be out of date. So what are your real options? Three words: Business. Process. Integration.

Featured Software Research:

Three Types of Field Service Scheduling Software

  • Source: IFS
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There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you? Read More

Selecting ERP for Oil and Gas Industry Contractors and Vendors

  • Source: IFS
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Suppliers to the oil and gas industry are under more pressure than ever before to increase quality, collaborate closely with the customer, and take on more project risk. Learn how enterprise resource planning (ERP) helps engineers procure construction companies, equipment fabricators, and service providers to meet the new demands from oil and gas companies. Download this white paper to learn more. Read More

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Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery

Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs. Read More

Global Software Integration: Why Do So Many Projects Fail?

The IT field is littered with failed global software integration sagas. The many reasons for these failures include mismatched capabilities, geographical requirements, and project technical management deficiencies. Global software projects should start with in-depth analysis of features and functions, so the software’s capabilities meet corporate requirements. Find out how to avoid a failed software integration project. Read More

Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation

  • Source: SAP
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Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment. Read More
 
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