Delivering Efficient After-sales Service in IM&C Companies

  • Source: SAP
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  • Published:
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After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit margins for service operations can be higher than those for core manufacturing activities. And providing exceptional after-sales service creates substantial opportunities for cross-selling and solidifying customer loyalty. Discover ways to streamline and align your company’s service operations.

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Using Service Management Software to Enhance the Customer Experience

  • Source: IFS
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These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come. Read More

TEC 2015 Cloud BI and Analytics Buyer's Guide

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  • Written By: Jorge Garcia
  • Published: December 9 2014
After the advent of the Internet, "cloud computing" is perhaps the biggest trend in the recent history of the IT industry. Computing in the cloud has dramatically affected how organizations run their businesses, and has accelerated the emergence of innovative BI and analytics offerings, from efficient software-as-a-service (SaaS) offerings to more robust solutions offered via a platform-as-a-service (PaaS) or infrastructure-as-a-service (IaaS).

This buyer’s guide provides an overview of the variety of cloud BI and analytics software offerings on the market and their main features and functions. Current market trends and case studies and thought leadership from some of the leading vendors in this software space are also included. Read More

TEC 2015 Cloud BI and Analytics Buyer's Guide

  • Source:
  • Written By: Jorge Garcia
  • Published: December 9 2014
After the advent of the Internet, "cloud computing" is perhaps the biggest trend in the recent history of the IT industry. Computing in the cloud has dramatically affected how organizations run their businesses, and has accelerated the emergence of innovative BI and analytics offerings, from efficient software-as-a-service (SaaS) offerings to more robust solutions offered via a platform-as-a-service (PaaS) or infrastructure-as-a-service (IaaS).

This buyer’s guide provides an overview of the variety of cloud BI and analytics software offerings on the market and their main features and functions. Current market trends and case studies and thought leadership from some of the leading vendors in this software space are also included. Read More

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Madness? Mergers, Acquisitions, and Divestitures

  • Source: SAP
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One of the riskiest moves company stakeholders can make is to acquire and merge with another company or to divest themselves of company assets. Despite the best of intentions, many mergers, acquisitions, and divestitures produce results far below expectations. Learn why failure happens, and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness. Read More

Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry

Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability. Read More

A Stronger Field Sales Force and Better Internet Sales

  • Source: SAP
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  • Published:
Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both mySAP CRM mobile sales and e-selling capabilities to reinforce its market- and customer-focused orientation. As a result, it saw a stronger field sales force and increased sales through the Internet. Read More
 
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